https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=23909

--- Comment #4 from Andrew Fuerste-Henry <and...@bywatersolutions.com> ---
I believe the thinking is that whenever possible the book should go to the
patron who has it in-hand. I'm sure the patron who previously got a notice that
their hold is available *is* angry when their item isn't there for them, but
nonetheless I have known real libraries that do this. I'm not arguing that it's
a good idea, just that it's something I've known libraries to do.

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