James G. Sack (jim) wrote:
Thanks for sharing. Has anybody else had contact with prepaid (warranty)
or otherwise paid-for (incident) support at RH (or Suse, or ...).
I guess, ultimately, my reason for asking is to find out "does the value
of the support one gets with an _Enterprise_ product justify the cost"?
I haven't used them myself, but with our zLinux installations, many of
the mainframe types have, and have been happy with the results. This has
been more true since support moved from IBM(Suse independent days) to
Novell. SLES on other platforms has been completely managed by Suse or
Novell.
We have also used Red Hat, and found that their tech are knowledgeable,
and expect to be working with technical people on the other end of the
phone, and thus don't waste to much time spinning your wheels doing
basic things.
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