On Dec 4, 2007, at 8:03 AM, David Brown wrote:
Goodness, what about '[EMAIL PROTECTED]' to report bugs. The
developers
will be on the list and certainly want bug reports, but people
posting bugs
don't want to be reading the list.
Honestly, it's far better, for this particular case, to use an issue
tracking system that is capable of ingesting email messages directly,
rather than a normal mailing list. Life is much better, especially
if you pick a good system.
We're currently using a help-desk package (Cerberus) for primary
interaction with our "clients", and Bugzilla for actual defect/bug
tracking. Right now cross-referencing is done manually (usually by
dropping URLs in messages where/when needed) but everyone works much
more efficiently than if we were to do it all with one or more
mailing lists.
Gregory
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Gregory K. Ruiz-Ade <[EMAIL PROTECTED]>
OpenPGP Key ID: EAF4844B keyserver: pgpkeys.mit.edu
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