begin quoting Gregory K. Ruiz-Ade as of Tue, Dec 04, 2007 at 10:06:41AM -0800: > On Dec 4, 2007, at 8:03 AM, David Brown wrote: > > >Goodness, what about '[EMAIL PROTECTED]' to report bugs. The > >developers will be on the list and certainly want bug reports, but > >people posting bugs don't want to be reading the list. > > Honestly, it's far better, for this particular case, to use an issue > tracking system that is capable of ingesting email messages directly, > rather than a normal mailing list. Life is much better, especially > if you pick a good system.
Let the bug-tracking system send the email to a list. > We're currently using a help-desk package (Cerberus) for primary > interaction with our "clients", and Bugzilla for actual defect/bug > tracking. Right now cross-referencing is done manually (usually by > dropping URLs in messages where/when needed) but everyone works much > more efficiently than if we were to do it all with one or more > mailing lists. Nifty! -- It's been a long time since I've run a Bugzilla instance. Stewart Stremler -- [email protected] http://www.kernel-panic.org/cgi-bin/mailman/listinfo/kplug-list
