The help I received on my previous question was super, thank you so
much. Unfortunately I have at least one more question. As before, I'll
document the results nicely for future users of the list archive.
I have custom service menus setup in my TVS120. In one of these menus
there is a branch to an extension for customer service.
Press 1 for customer service executes b,Extn.No.272 where 272 is a
phantom extension that rings on multiple handsets.
When all customer service agents are busy, the TVS120 responds and says
"No one is available to take your call, press 1 to leave a message or
star for another extension"
If you press 1 it goes to voice mail, star, back up one level in the
custom menus - all works as it should - except that its not the way I
want it to work.
What I would like:
- I'd like the customer to have the option to continue holding
interrupted every minute with options to:
a. leave voicemail or
b. continue holding or
c. hang up.
- I'd like to not have the star option available.
I'm not stuck on how this custom menu is setup. If there's a better
structure for programming inbound customer service calls please show the
way.
System information:
KX-TD1232-7 with KX-TD187 T1 card no caller ID
KX-TVS120
Thank you,
dano
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