Ok I've answered pieces of multiple posts in one
message here so hopefully it makes sense, I'll have to
find where I wrote the rev # of the systems hopefully
shortly post them up.
--- Jim Marks <[EMAIL PROTECTED]> wrote:
>
> Exts. are tied in groups of 8. any problem on
> 140-148 will affect others sometimes. eliminate the
> analog pair if you are not using them. ring voltage
> bleeding onto the outer digital pairs is notorious
> for intermittent cutoffs. Migrate her ext. to a
> different port outside of the 8 that are tied to
> help troubleshoot......
I've done this and moved cabinets.
> NOW, I would like to know is the problem on one
>particular line? She is probably having the most
trouble because she
>is
> on
>the phone more.
As far as I can gather for her it's any line, and I
assume she sees the most problems cause of more use
but there are other extensions which are used more
with no issues reported at all. In this building the
problems are centered in one room that has 10
extensions in it that are also "roving desks" where
more that one person uses the cube. I did hear about a
problem or two from else where in the building but
that was short lived (i think).
>You say other extensions have the same issue, what
>extensions are also having problems? Are all
extensions having
>issues
> on an
>expander or in a base cabinet? Which Cabinet are they
on? Where was
>this
>short they were talking about? Was it on the data
side or the WH/BL
> pair?
I've moved the extension of the lady from cabinet to
cabinet in the process so I can't tie it to one or the
other also when I did that I didn't get any reports
from other places of the problem spreading but I don't
know what other extensions would be grouped there off
the top of my head.
I didn't get much info on this short they tested it
was over the phone from the electrician that ran the
wire doing some troubleshooting as well, he got the
call first I guess when the phone company stated there
was a short inside the building.
>Are your cabinets upgraded to a -6?
I don't think so but I can get the revision #'s soon
>2. A short, especially on a data pair, can cause
major issues on the
>system. This may be your problem. If this line has
a suspect short,
>disable it completely to be sure. A short on the
analog pair is
>tolerated more than on the data pair. So,
disconnect it completely
>from the system and then see what happens.
My thoughts on which to disconnect were getting me
back to my original question, What if they lady
haveing the most problems isn't the extension with the
actual problem just affected by it. But I'm also
thinking I'm going to ditch all the analog pair next
time i'm there too as they are only used by one to two
people.
>3. One thing to try of the offending extension, is
determine which
>cabinet she is on, master or slave. Then move her
extension to the
>opposite cabinet and see if the problem persists. If
it does, then it is
>cable, jack, or phone. If the cable tests good, and
you substituted
>another phone, check the jack for corrosion, bent
pins, or a bad
>wiring on the back of the jack. You could also have
a broken wire
>that is intermittent at the jack. The insulation is
intact, but the wire
>inside may be damaged causing an intermittent
contact. Where I am,
>near the Atlantic Ocean, we get green jacks all the
time. So,
>replacing the jack is a common remedy for us.
Corrosion isn't likely as this building was only built
3 months ago or so. the broken wire was the theory I
was leaning toward but when we moved her to another
cable in the same room is seemed to persist for her
which is when I really started getting frustrated. But
coming here was my next step.
>4. The phone could have the following, a sticky
button, a bad base cord, or the phone itself.
> I swear some people eat their lunch and use their
phone as a dinner plate!
> I've seen some gross stuff. Check out the level
makeup on a women's handset sometime.
>The KX-T7400 series phones use an opto-interrupter
for the hook switch, aka beam of light.
> No moving parts, life cycle in the billions, but a
surge can cook them.
Both of the unit's we've tried were brand new in the
box 2-3 months ago I don't remember exactly when I
installed this room, it was after the majority of the
building was done. they were waiting on the cubes to
be delivered.
>The phone company typically doesn't know what they
are talking about
>when it comes to phone systems. So I would ignore
their comments,
>unless you know differently.
Yeah like I said I wasn't there when they tested it
but I guess they had some big thing that tested a
whole bunch of pairs at once that they hooked to the
66 blocks. I'm hoping they do know a little though
cause a short was where i was leaning just didn't know
where.
Zach
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