(I forgot to copy this to the group, so here it is for others to see.)
Here's a few thoughts TD1232 master slaves are notorious for weird problems. What versions are the ksu's? A short on an extension can take down a group of extensions, usually 4 or 8 on the same circuit card (on the same amphenol connector). The phone company typically doesn't know what they are talking about when it comes to phone systems. So I would ignore their comments, unless you know differently. Usual problem are related to loose connections, cords or connectors. The mod connectors in the phones can become loose (bad solder connections) If you have swapped all - line cords, AND the phone set itself- good, that rules them out. Make sure you really did swap things yourself and not that someone said they had done it when you weren't there. Mark things so you know which phone it was. Check the jacks on the wall. The punch blocks could have a problem... If necessary, run a cord from another location, even from the ksu if it's easy enough, all the way to the phone. Give her a different extension, you can program it to be the same ext number if needed. The amphenol connector can get loose in the cabinet. If it starts to pull off it could disconnect one or two extensions. (usually the first ones on that block - 101, 109, 117, 125, 133, 141, etc. AND- check for patterns and clues in the way she works, the times of the problems, etc. In one company, I had presumaby a short on an unused extension analog pair. Every day around 4:30 give or take the system would reboot. They were using existing wiring in their building (so I didn't know where it all may be going). I took off ALL unused analog pairs and the problem went away. (That was after weeks of troubleshooting too). Another case (not like yours, but lesson learned in it), the girl's speakerphone always went bad. We swapped phones, swapped circuit cards, swapped cords, everything. Finally I swapped her phone one more time and I stayed to have a cup of coffee and chat after we put the new phone in. After about 1/2 hour and lot of test calls she was satisified that it was working (as it had before...) so she then proceeded to put all of her post-it notes and scotch-tape notes all over the phone INCLUDING right over the microphone hole- causing the "speakerphone to malfunction"! Good luck Charles On Tue, Apr 1, 2008 at 6:52 PM, Bobby Dole <[EMAIL PROTECTED]> wrote: > This is a long tale and I will try and remember all > the details but I'm hoping someone can shed some light > on the issue. > > I have a 1232 master slave setup at a business they > have just moved offices and that's when we added the > slave, back then everything was operating fine. > > Now in the new office I have things mostly working but > there have been intermittent problems with various > extensions I have been focusing primarily on just one > that seems to have the problems the most. > > She states that while she's on a call she gets cut > off, the timing and conditions are all random. I have > tried numerous times to replicate the issue but always > works flawlessly for me. From what I gather the call > is just cut off, not that the phone is powering off > and on but then I haven't witnessed it either. I have > changed pairs, cables, phones, phone cords, > extensions, from one system to the other, and > re-terminated everything associated with her > extension. > > The last attempt was to switch her extension to > another wire in the same room. Apparently the problem > has continued and they got the phone company out to > check the CO lines and said they were fine, then they > hooked some sort of tester up to the internal lines > and said there was a short on 140 which is in the same > room but not the phone that originally was having the > most problems but coincidentally was what we moved the > gal that was having the most problems to. > > The brunt of the questions is can a problem (short) > with one extension affect many others? > > Or does anyone have any other suggestions for > troubleshooting, I'm running out of ideas. > My last thoughts were that the cable run was bad but > I'm pretty sure we isolated that unless there were > multiple bad runs. > > I don't really have any spare parts or systems to swap > out with, and the slave system was actually swapped > from a known good install cause the one we bought was > an incompatible version. > > > Any insight will be appreciated > > Zach > > > > ____________________________________________________________________________________ > You rock. That's why Blockbuster's offering you one month of Blockbuster > Total Access, No Cost. > http://tc.deals.yahoo.com/tc/blockbuster/text5.com > > _________________________________________________________________ > KX-T Mailing list --- http://kxthelp.com/ > Subscription changes: http://kxthelp.com/mailman/listinfo/kxt > -- Charles Patterson [EMAIL PROTECTED] Patterson Communications, Inc. www.PattersonCommunications.com -- Charles Patterson [EMAIL PROTECTED] Patterson Communications, Inc. www.PattersonCommunications.com _________________________________________________________________ KX-T Mailing list --- http://kxthelp.com/ Subscription changes: http://kxthelp.com/mailman/listinfo/kxt
