All of the above are good to try. Also, bad phones can auto answer a line.
If it is only the first line, and both ring the same in the system, then it sounds like something before the ksu. One test- swap lines 1 and 2 where they come into the ksu, see if still happens when it's plugged into the second port. Is this an old system that you took over, or is it one you have worked with for a while? If they at one time had voicemail, the line could be jumping to a voicemail port (unlikely, but possible). If it seems like a bad phone, you can test by using DSS buttons and see if one lights up, or once it locks up, try dialing ext numbers and see if you get a busy. I had one at a restaurant that was in a back store room that they had ignored for so many years they couldn't even find it at first. good luck Charles Patterson [email protected] Patterson Communications, Inc. Tarrytown, NY On Fri, Feb 12, 2010 at 4:00 PM, Larry <[email protected]> wrote: > Dallas Dingle wrote: >> >> I am troubleshooting an 824. It has 2 incoming COs. If one is busy it >> rolls >> to the second line after 6 rings. Recently when people call in on the main >> or first line it rings 3 or 4 times there is slight "pop" like a >> disconnect >> and they lose the connection. I had Qwest out and they rang the line out >> and >> they claim all is fine. Today I had the Alarm company switch their >> connection to the fax line. It is not connected to the KSU. I just tried >> it >> and almost every time it pops and cuts out after a few rings. I am >> somewhat >> distant from the sight, so I am trying to gain any insight I can before >> taking another look. I wonder if the KSU could be causing the problem? >> Anyone had a similar problem? The only other thing in the loop is the >> Panamax phone line surge protector. >> Thanks >> Dallas Dingle >> > > disconnect the first line at the demarc, dial in and see if the same thing > happens. if so, could be wet cable, bad nid protector, or some sort of > delayed forwarding (maybe call notes turned on), and is telco problem. > reconnect, if only happens with your equipment connected, bad protector in > ksu, cable tv box auhentication or a security panel answering for remote > access, pc modem playing fax or another fax machine. time it, is it always > 4 rings, 28 seconds, etc. wet cable can't figure time. > > The telco always tells you it tested fine and is a problem in your equipment > ;-) > > > larry / dallas > > _________________________________________________________________ > KX-T Mailing list --- http://kxthelp.com/ > Subscription changes: http://kxthelp.com/mailman/listinfo/kxt > _________________________________________________________________ KX-T Mailing list --- http://kxthelp.com/ Subscription changes: http://kxthelp.com/mailman/listinfo/kxt
