Ladies and Gents
Got a question that some of youse brain surgens might know. SMDR on a tda100. I
got the output going to a computor. I'm using hyper terminal to capture the
incomming call log. I have 2 companies sharing the same switch, lines and
phones. Calls going to auto attendant. Customer dials 1 for company A and 2 for
company B. 1 goes to ICD gp 601 and 2 goes to ICD gp 602. All they have to do
is count the calls on the screen to see who gets the calls. They want to keep
track so they can be fare is sharing the expenses. They looked at the SMDR
output and bitched about counting the calls themselves.
Here is my question.
Have any of you used Excel for this type of problem? All I'm interested in is
counting the 601 and 602 incomming calls per day.
Another solution would be to buy software that would take care of this for
them. Any suggestions?
Thanx
Ross
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