Joseph, Have you checked for any hacking into your voicemail system?
The hackers typically would access a mailbox (or create one) that has notification capability, then they program in their own numbers (most incidents were from the Philippines). Then they leave a dummy message in the box and the box tries to call out to deliver the message to the programmed number. This can tie up lines as you described. It could also happen by accident if someone tried to turn on their notification settings but didn't do it right. Let me know if you need help to know what to look for. First is to log in and look at the mailboxes through the utility menu, to see if any have TEL notification turned on, and should they? In the utility table you can also see if there are any odd mailbox numbers. I had a system where the hackers created a mailbox 436, which was nowhere near the number of the real mailboxes. Charles Patterson [email protected] Patterson Communications, Inc. Tarrytown, NY On Tue, Jul 6, 2010 at 10:46 AM, Joseph Kral <[email protected]> wrote: > I have a customer who has a TDA100 with a TVS225 and they had a PRI for a > number of years and recently changed to POTS lines. All the calls are > answered by the voicemail and we have had to power down the voicemail > numerous times due to it holding multiple CO lines and it prevents other > calls from coming into the VM. Once I power down the VM it releases the > lines. I have added surge protectors to the lines but we are still having > the same problem. Any help would be greatly appreciated. > > > > _________________________________________________________________ > KX-T Mailing list --- http://kxthelp.com/ > Subscription changes: http://kxthelp.com/mailman/listinfo/kxt > _________________________________________________________________ KX-T Mailing list --- http://kxthelp.com/ Subscription changes: http://kxthelp.com/mailman/listinfo/kxt
