For an answer to A get a tape recorder _handset_ adapter from Radio Shack. They are made to take sound from the handset and plug it into the mic jack on the recorder, instead, plug it into the earphone jack from the tape recorder (spkr out on the pc) and you should be able to get the audio into the handset that way.
There are more expensive models that should do it better, but that should work. Call another extension and play with the volume adjustments to get it to sound good. For B, explain a bit more what you want to do. When the caller is on hold, how will the employees know they are waiting to be answered? You could have it ring to a "stand alone" ringer on an analog port that everyone can hear. Set it for a supervised transfer and no mailbox so it doesn't get dumped to a box. You can also use the intercom paging feature if you tweak some prompts. Set a box/extension to intercom paging and record the "owners name" as something like "customer service". When a call gets transfered to that ext. it will page through the whole system "call for customer service". I do that at home to get my kids to answer the phone. I recorded the box owners name to say "Dad's calling, pick up the line with the blinking light!". Now when I'm calling in and I know their home but didn't answer, I hit #8 123 and wait. They eventually put down their mouse and pick up the phone. That #8123 could easily be a menu option. Or you could use UCD with a timetable, but you might need to get the DISA card to get it to do the answering, I don't know if the UCD works from the TVS. Charles ----- Original Message ----- From: "Robby" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Tuesday, November 27, 2001 4:36 PM Subject: KX-T: Panasonic TVS200 > Greetings. > > I have 2 quick questions I hope you all might be able to help me out with. > > A. We are in the process of recording some custom menus. Do any of > you know of a way(that won't cost a fortune) to take audio input > from an external source (computer,radio, etc.) from an RCA or mic > jack and use that input for the custom menu rather than recording > through the phone handset? > > B. We are using a Panasonic D1232 (Digital Super Hybrid) PBX with our > TVS200 voice processor (ROM VC11A (1.00)). Is there a way for the > voice processor to put a call back on hold after it has been > answered? For example, say someone calls and the VPS gets it, > plays the custom menu, and the user presses a digit to be put on > hold. That way any employee can then take that call when they are > free. BTW we do not use operators with our VPS. > > Thanks in advance. > > cheers, > Robby > > > > ********************************************************* > * To unsubscribe, e-mail [EMAIL PROTECTED] * > * The KXT-Digest Home Page: http://kxthelp.com/ * > ********************************************************* > > ********************************************************* * To unsubscribe, e-mail [EMAIL PROTECTED] * * The KXT-Digest Home Page: http://kxthelp.com/ * *********************************************************
