> For B, explain a bit more what you want to do. When the caller is on hold,
> how will the employees know they are waiting to be answered? You could have
Our lines are setup so that a call on hold flashes green on one of our CO buttons so
if one of our employees sees a flashing line, they will know to grab it as soon as
they can.
I have actually tried half a dozen options but none seem to work very well. Here is
the
closest thing I have so far. I have 3 real extensions setup as operator 1, 2, and 3
but I make sure it is 3 extensions which I know will NOT be in use on Saturday
(remember this whole thing is only going to occur on Saturday). Anyway the no answer
coverage on operator 1 transfers to operator 2 and then operator 2 to operator 3.
That gives me about 60 seconds per operator for a total hold time of 3 minutes. At
the end of that 3 minutes though, I can only let the customer leave voice mail or
disconnect. If there was a way of taking operator 3 and having it loop back to
operator 1, that might do what I need. Now granted, a lot of people will not want to
hold for more than 3 minutes but many will so a way to loop or a way to increase the
time is necessary.
I hope I have clarified what we are looking for.
BTW if we were to update the ROMS for our PBX or TVS200, would that give us
additional options in configuring the system or would that just be like bug fixes?
cheers all,
validus
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