My husband suggests that in the U.K. you would have a claim under the
"Sale of Goods Act", which operates even if the item is out of its
guarantee period and covers "goods not of merchantable quality". Other
countries may have similar legislation, perhaps European Community law.
Linda Walton,
(in High Wycombe, Buckinghamshire, U.K.).
Jean Nathan wrote:
Seems the problem isn't a stuck shutter - DH has tried all the possible
remedies for that. It's to do with the CCD image sensor As I understand
it the "glue" that holds it in place. In damp or humid conditions it can
fail and the sensor becomes detached. In the temperate climate we have,
the atmosphere can be either damp or humid or both.
One person who persistently contacted Canon Europe was told that the
camera was originally intended for sale in the USA only, and they have
been told to deny a problem with the camera for anyone who bought it
elsewhere. He did suggest that the person could try sending it to a
friend in the USA and get them to see if they could get the repair done
for free, but he added it was unlikely to succeed because they know
which serial numbers were sold where and unless it was originally sold
in the USA they would refuse to repair it.
Jean in Poole, Dorset, UK
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