On Fri, May 27, 2011 at 3:02 AM, Paolo Sammicheli <[email protected]> wrote: > https://bugs.launchpad.net/launchpad/+bug/54652 > > I agree with some comments that, at the end, having the workaround in the > description is > technically quite the same thing but it's not the same user experience for a > new ubuntu > user reporting its first bug. A separate workaround field would be easier to > be > recognized and founded with searches. > > Actually the ubuntu community is moving faster, we want 200M users in 4 > years, do you > guys think that could make sense to review the priority of this feature > request?
A few (technical) thoughts here. Firstly, our search is -hugely- complex. Adding another text field is doable, but adding a specific search on just that text field would make a poor UI worse IMNSHO. So I would encourage significant user testing on that angle. E.g. get measured answers on: - should existing full text search should just find matches in that field? - should there be a search facility specific to the field? Secondly, yes, having a specific workarounds field would add specific modelling. It also adds UI overhead - more things to process when you look at the bug page. This can be a benefit or a curse. User testing with a goal of answering the following sorts of questions would be useful: - does having a separate field make life harder/easier for developers? - does having a separate field increase/decrease users satisfaction with their interactions with Launchpad when dealing with a problem in Ubuntu? I'll note that some -very- big organisations, at least in their public systems, don't expose workaround as a separate field - its just marked up as a paragraph title. We'd like to do some minimal and tasteful markup rendering in bug subscriptions I think, its a long standing request to let folk communicate more effectively. Lastly, I'm not entirely sure of the 200M relevance here: by the time a non-FOSS user has: - encountered a bug - learnt that Launchpad is where the bugs knowledge is kept - found the actual matching existing bug (if there is one and if there are not similar-but-different things confusing it) We've already lost. Thats about 3 -massive- hurdles that filter out folk without either a passion for what we are doing or a vested interest in contributing to Ubuntu. -Rob _______________________________________________ Mailing list: https://launchpad.net/~launchpad-dev Post to : [email protected] Unsubscribe : https://launchpad.net/~launchpad-dev More help : https://help.launchpad.net/ListHelp
