On 05/26/2011 10:40 PM, Jeroen Vermeulen wrote: > On 2011-05-27 03:58, Robert Collins wrote: >> On Fri, May 27, 2011 at 3:02 AM, Paolo >> Sammicheli<[email protected]> wrote: > >>> I agree with some comments that, at the end, having the >>> workaround in the description is >>> technically quite the same thing but it's not the same user >>> experience for a new ubuntu >>> user reporting its first bug. A separate workaround field would >>> be easier to be >>> recognized and founded with searches. > >> Firstly, our search is -hugely- complex. Adding another text >> field is >> doable, but adding a specific search on just that text field would >> make a poor UI worse IMNSHO. So I would encourage significant user > > > How important is it to be able to search a workaround though? If > you wanted to find a workaround, wouldn't you normally search for > the problem? > ` This is a nice point. We do not really need to search for a workaround. But I might want to search of all bugs that have a workaround, or all bugs with a workaround for Lucid, or whatever (and I agree, beforehand, that I really have no reason to do it right now). Additionally, 'searching for the problem' is a well-known sore point on any BTS, and not really doable by the casual user (and I will get back to this in a few).
Also, I dispute that workarounds are only needed while there is no fix. Workarounds are always needed: I may be unable to install a fix, or upgrade, for example. OTOH, I can very much expect workarounds to get less needed as time passes. Now, Rob correctly points out: "I'll note that some -very- big organisations, at least in their public systems, don't expose workaround as a separate field - its just marked up as a paragraph title." But, on the other hand, most such systems have a formal layout for the _public_ text shown (as Microsoft, or as IBM -- of old -- APARs);it is rich text, not a sequence of comments and attachments. And this is what we are trying to address: how to find a workaround in (potentially) tens of comments. Note, we have had [1] for quite a while -- and we still cannot get it to be really used. So we get back to Rob's end point -- that we are already lost if we are going to expect 200M users to know what to do. I agree. But the only way to have this happen is if it is easier for the "we the people" part of the 200M -- the *vast* majority of them -- to reach someone that knows a bit more, and so on. Having a 'workaround' field is a _step_ to that. If we are going to expand Ubuntu usage even more explosively, we need to think on how to help the non-technical folks out there. LP is a technical resource as far as the generic Ubuntu user is concerned. ..C.. [1] https://wiki.ubuntu.com/Bugs/Description
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