This is in response to the postings from late last week regarding installation media problems and a letter instructing customers to destroy the first kit received and install from the replacement kit.
There are no known technical issues with the LabVIEW 7.1 or Driver CD installation media. Due to a clerical mistake by a distributor, some customers may have received an incorrect distribution of the product, but this is in no way related to a technical issue with the product or media. In order to rectify the situation, all recipients of the mis-shipped kits were sent new kits once the issue was uncovered. All affected customers will receive their correct kit with a letter asking to destroy any incorrect kits received in order to keep records accurate. Those affected should all have received new kits at this point. If you were affected, please destroy the first kit, and install from the kit containing the letter. We apologize for any inconvenience this may have caused. As for issues with Driver CD installation, we are not aware of any wide-spread problems with this. The problem that was seen with the Driver CD not asking for the next disc may be specific to the particular computer, or perhaps an isolated incident of a bad disc that was received. If the issue persists in multiple computers you may want to contact your sales representative for replacement media, or contact NI support for additional assistance. Regards, Jeff Boettcher Product Support Engineer LabVIEW & LabVIEW DSC National Instruments
