I've heard somewhere that it was a good idea not just to keep your 
users in mind, but to actually create some real breadth to the story 
and the character of the imagined user.  In English we called this a 
"character study" :-) though I haven't heard this term used here 
before.

I'd like to recommend Mike N. and Charles S. to give it a go - I'll 
start out - with Oxygen, of course.

USER 1: Fred Red - a systems/security adminstrator.

Mr. Red has come up through the ranks, and knows UNIX well.  He 
learned at the hands of the masters over the years, and keeps up 
with the latest security patches and updates.  His company has 
come to rely on him for most of their network security.

Fred receives a call that there has been some strange activity on 
the Internet router.  He grabs his trusty older laptop with Oxygen 
on the hard drive, and goes down to the server room.  He sets up 
the PC, connects a 10baseT cable to the PCMCIA card, and 
connects the other end to a 10baseT patch panel connection 
outside the firewall.  He runs tcpdump to see what is happening, 
and decodes traffic.

Then having seen the traffic, he makes some configuration changes 
to the router, and checks for updates to apply later.

--30--

I'll leave it at that for now - let's hear others stories!

-- 
David Douthitt
UNIX Systems Administrator
HP-UX, Linux, Unixware
[EMAIL PROTECTED]

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