I had basically the same problem WITH  Road Runner.  For over a week,
portsentry reported attackalerts for three separate IP's from Road Runner
- blocked them - and yet one of those IP's kept coming back as evident
from my logs.  I sent three separate emails to [EMAIL PROTECTED] with no
response from them (did not expect a response just the usual autoreply
thing) and still managed to log one of those IP's coming back a total of 9
times.  Finally on the last email I cc'd [EMAIL PROTECTED] and just like
that those IP's went away (and appeared to have found others out there to
bother!)  I am not impressed, but at least I am not a customer of theirs
like you are Kory.  Sounds like many people here are expressing simular
experiences with RR and maybe Lynn (guitarlynn) will be able to get
something thru to them.  Good Luck!

On Fri, 22 Feb 2002 17:45:57 -0500
Kory Krofft <[EMAIL PROTECTED]> wrote:

> Hi all,
> Has anyone else been successful with stopping a hacker once identified?
> I mean I have log entries that show denied attempts to scan my ports.
> The party involved did not spoof his IP so I checked it out and found 
> that he has a private web site where he is distributing pirated software
> and movies. 
> I reported his activity to Road Runner and they have all but ignored me.
> I have recieved to automatic responses in 4 days time. Meanwhile this 
> individual continues to operate his website and most assuredly to scan 
> for vulnerable machines to hack. I am reasnable comfortable that my 
> network is secure since all of the machines on it aside from the lrp
> box are M$ Win boxes and have no shares using TCP/IP. Even so I would 
> like to feel that my concerns as a paying customer are considered as 
> important by RR.
> Anyone have suggestions on ways to get their attention?
> 
> Thanks for listening,
> Kory Krofft
> 
> 
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