Greetings all. i thought that I would give everyone what I have found out today about parts support from Legacy. Over one month ago I ordered a set of pilaster hubs and a number of indexing hubs from Magnate. So far I have received nothing. I called a number of weeks ago and found out that they had not even been made nor were they in stock at Legacy. (I have found it amazing that when placing an order with these companies you are NEVER told the items are not in stock nor made - but man they take your cash right quick). I was promised a ship date of two weeks. Well today I called again as it has been longer than the two weeks. Magnate tells me they have a call into Legacy but have recived no response from them. SHOCKED I TELL YOU - SHOCKED. So I called. (I had called both earlier today and had been promised call backs that never materialized.) Now I have been told the pillaster hubs are at the platers and they are VERY SLOW. I guess that if Legacy says they are slow I most likely will not get these items for another month or so...Word of advice if ordering legacy parts Get them to say if they actually have it on hand and can ship and get a name. I lost a custom job this morning because I have once again had to wait on parts from Legacy. I realize the economy is not the greatest but I find the honesty of these places really dropping in their dealings with their customers. I have been looking at a CNC setup and decided today that Legacy is out of the running. The customer support is just not up to par with what it needs to be and I just cannot take the chance with them. Anybody have some hubs and a set of the pilaster dogs they do not use and want to sell? I get a positive response and I will cancel my order with Magnate immediately. i will pay new price for them plus shipping. 6 hubs and the pilaster dogs were $87.00 total. Going once.....
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