dont feel bad, i have the same problems ordering parts from legacy, they tell me they are going to get back to me and never do, i am just a small fish but when i purchased my 1800 and some of the accessories it was a hugh investment on my part
On Tue, Feb 14, 2012 at 8:10 PM, curt george <curtgeo...@wowway.com> wrote: > Hello > Carl I am sorry to hear of your problems with shipping and Legacy's > customer service. > In most jobs that I have done, sometimes you need to look outside the > box.(so to speak) There is almost always more than one way to skin a > cat.(again just an expression.) > What was the job pending? could you have done something different to keep > the job? > I mean Pillaster dogs are neat, but wasn't there another way to get the > job done with out having to wait on Legacy? > > It is "A"shame that they treaded you like that. I was taught that honesty > is always the best policy.someone should have been up front with you about > possible back order problem and time that would be needed to expect the > parts in question. > Hopefully this will not happen again in the future? > good luck and have a good night. > C.A.G. > > ----- Original Message ----- From: "Begat" <bega...@gmail.com> > To: "Legacy Ornamental Mills" > <legacy-ornamental-mills@**googlegroups.com<legacy-ornamental-mills@googlegroups.com> > > > Sent: Tuesday, February 14, 2012 8:16 PM > Subject: Re: Legacy parts ordering > > > Hello Carl, > > Sorry to hear that you're losing a job. I'm not looking to sell my > hubs, but which size did you need for your custom job and when must > they be to you? Perhaps I can get them to you in time and you can > send them back to me when your job is complete. > > Begat > > On Feb 14, 1:55 pm, carstenstig...@verizon.net wrote: > >> Greetings all. i thought that I would give everyone what I have found out >> today about parts support from Legacy. Over one month ago I ordered a set >> of pilaster hubs and a number of indexing hubs from Magnate. So far I have >> received nothing. I called a number of weeks ago and found out that they >> had not even been made nor were they in stock at Legacy. (I have found it >> amazing that when placing an order with these companies you are NEVER told >> the items are not in stock nor made - but man they take your cash right >> quick). I was promised a ship date of two weeks. Well today I called again >> as it has been longer than the two weeks. Magnate tells me they have a call >> into Legacy but have recived no response from them. SHOCKED I TELL YOU - >> SHOCKED. So I called. (I had called both earlier today and had been >> promised call backs that never materialized.) Now I have been told the >> pillaster hubs are at the platers and they are VERY SLOW. I guess that if >> Legacy says they are slow I most likely will not get these items for >> another month or so...Word of advice if ordering legacy parts Get them to >> say if they actually have it on hand and can ship and get a name. I lost a >> custom job this morning because I have once again had to wait on parts from >> Legacy. I realize the economy is not the greatest but I find the honesty of >> these places really dropping in their dealings with their customers. I have >> been looking at a CNC setup and decided today that Legacy is out of the >> running. The customer support is just not up to par with what it needs to >> be and I just cannot take the chance with them. Anybody have some hubs and >> a set of the pilaster dogs they do not use and want to sell? I get a >> positive response and I will cancel my order with Magnate immediately. i >> will pay new price for them plus shipping. 6 hubs and the pilaster dogs >> were $87.00 total. Going once..... >> >> >> >> >> >> >> >> In His Service >> Carl StigersWWW.treetothee.com >> > > -- > You received this message because you are subscribed to the Google Groups > "Legacy Ornamental Mills" group. > To post to this group, send email to legacy-ornamental-mills@** > googlegroups.com <legacy-ornamental-mills@googlegroups.com>. > To unsubscribe from this group, send email to legacy-ornamental-mills+** > unsubscr...@googlegroups.com<legacy-ornamental-mills%2bunsubscr...@googlegroups.com> > . > For more options, visit this group at http://groups.google.com/** > group/legacy-ornamental-mills?**hl=en<http://groups.google.com/group/legacy-ornamental-mills?hl=en> > . > > -- > You received this message because you are subscribed to the Google Groups > "Legacy Ornamental Mills" group. > To post to this group, send email to legacy-ornamental-mills@** > googlegroups.com <legacy-ornamental-mills@googlegroups.com>. > To unsubscribe from this group, send email to legacy-ornamental-mills+** > unsubscr...@googlegroups.com<legacy-ornamental-mills%2bunsubscr...@googlegroups.com> > . > For more options, visit this group at http://groups.google.com/** > group/legacy-ornamental-mills?**hl=en<http://groups.google.com/group/legacy-ornamental-mills?hl=en> > . > > -- You received this message because you are subscribed to the Google Groups "Legacy Ornamental Mills" group. 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