Bob, I'm not sure what you're referring to. The one correspondence I had with you was asking about updating to Legacy v6 from Legacy v3. Did you speak with Jim on the phone? Was your database corrupted from the hard drive crash? If that happened and you had not saved a backup to a location other than the hard drive, more likely than not there's not much we can do. We have tried to restore corrupted files and sometimes we're successful and sometimes not. It's so important to do regular backups to CD-R or an external drive, to a website or even sending them to a relative or friend.
I'm sure several people on the list can commiserate with you as periodically we have to let a user know that there's nothing we can do to fix his or her corrupted file and they neglected to do regular backups. I *hate* it when I have to notify a user that the file is toast, esp when there's not a recent backup. There are full backup instructions at http://www.LegacyFamilyTree.com/Tips.asp, in the article under "Backing Up and Restoring Family Files". Thanks for using Legacy. Sherry Customer Support Millennia Corporation [EMAIL PROTECTED] http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. ________________________________ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Friday, January 12, 2007 4:33 PM To: LegacyUserGroup@legacyfamilytree.com Subject: [LegacyUG] Big problem/hope some one can help Hello folks, I do hope someone can help or has some tricks to try. The sad story On New Year's Eve I knew I had had stories about problems with computers. I had the 3.0 version of the program and I did up grade to the 6.0 version. Every thing ran well in the transferring of data to the 6.0 version. I had a total of 800 persons on the list and about 300 on the married list. Every thing was back when I left the program. I had cd made and then checked them back on my computer/they ran find with all on the program. Then.................new Years eve I discovered that all was gone in the crash. KPUT !!!!!!!!!!!!!!!. I even tried to run the CD that I had made on the public library computer [cry] they would not open up. I ran the CD program 6.0 again on my computer when I got it BACK UP and I get the sample program nice and clear. I checked with legacy tech. support and he gave ME sad news/ lost, gone forever/ BYE BYE. If any of you all maybe could help or give suggestion I would certainly appreciate Thanks, Bob in Maryland Have you unlocked the real power of Legacy? Legacy 6.0 Deluxe has 92 features not found in the Standard Edition. Learn more about these features at http://legacyfamilytree.com/DeluxeEdition.asp. Legacy User Group guidelines can be found at: http://www.LegacyFamilyTree.com/Etiquette.asp To find past messages, please go to our searchable archives at: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ For online technical support, please visit http://www.LegacyFamilyTree.com/Help.asp To unsubscribe please visit: http://www.LegacyFamilyTree.com/LegacyLists.asp
