Lu, Yes it is. The phone support person is quite busy. When you call, it's a good idea to say in the message when a good time is to call you back. Jim checks messages every hour and tries to return the calls as soon as possible. However, some calls can take up to an hour and it may be later in the day or the next day before he gets to call back, esp if you call late in the day.
Thanks for using Legacy. Sherry Customer Support Millennia Corporation [EMAIL PROTECTED] http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Lucie Vaccaro Bailey Sent: Monday, May 21, 2007 2:55 AM To: [email protected] Subject: Re: [LegacyUG] northern Va area - need help Seems when I called phone support (a while back), they were to call me back. Call back was always when i was out. Is this the norm (call back)?? When you call for tech support you need it then not a few days later. I do genealogy when I have the time. Lu On 5/20/07, Sherry/Support <[EMAIL PROTECTED]> wrote: > Lu, > > Our phone support person has been at NGS this week. The message on the > phone directs callers to contact [EMAIL PROTECTED] for help and I > don't recall receiving an email from you. > > We don't normally work on weekends. > > Did Ron's suggestion solve the problem? > > Thanks for using Legacy. > > Sherry > Customer Support > Millennia Corporation > [EMAIL PROTECTED] > http://www.LegacyFamilyTree.com > > We are changing the world of genealogy! > > When replying to this message, please include all previous correspondence. > Thanks. Have you unlocked the real power of Legacy? Legacy 6.0 Deluxe has 92 features not found in the Standard Edition. Learn more about these features at http://legacyfamilytree.com/DeluxeEdition.asp. Legacy User Group guidelines can be found at: http://www.LegacyFamilyTree.com/Etiquette.asp To find past messages, please go to our searchable archives at: http://www.mail-archive.com/[email protected]/ For online technical support, please visit http://www.LegacyFamilyTree.com/Help.asp To unsubscribe please visit: http://www.LegacyFamilyTree.com/LegacyLists.asp
