Anti-virus and spyware scanners can interfere with the installation of Legacy, esp the latter. Shut them down when you install. When you download the setup file, the file should be scanned as soon as it's saved to the hard drive.
I know some people that will only install programs under Safe Mode, where *nothing* is running other than Windows - even drivers are disabled - so they don't have any interference with the install! Thanks for using Legacy. Sherry Customer Support Millennia Corporation [EMAIL PROTECTED] http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. --------Original Message------------- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Familytwigs Sent: Monday, July 02, 2007 9:25 AM To: LegacyUserGroup@legacyfamilytree.com Subject: Re: [LegacyUG] Closing and File Problem How important is this?..... ***Make sure you have all other program shut down and your anti-virus and spyware scanning software disabled when you install Legacy*** Should it have been off when I downloaded or just at the install? It doesn't fix it just to reinstall. .......frustration!....... Thank you. Sheri Have you unlocked the real power of Legacy? Legacy 6.0 Deluxe has 92 features not found in the Standard Edition. Learn more about these features at http://legacyfamilytree.com/DeluxeEdition.asp. Legacy User Group guidelines can be found at: http://www.LegacyFamilyTree.com/Etiquette.asp To find past messages, please go to our searchable archives at: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ For online technical support, please visit http://www.LegacyFamilyTree.com/Help.asp To unsubscribe please visit: http://www.LegacyFamilyTree.com/LegacyLists.asp
