That said, I've reported several bugs via the "Report a Bug" interface, and never received a single acknowledgment or message that anyone has even read them, let alone added them to the queue. Perhaps that's because they were already reported, but since they're still present in the latest build (and seemingly easy to fix since most of them deal with typos or formatting issues), what am I to make of the customer support response?
Something needs to be done to improve this side of the Legacy interface -- either acknowledgment of *ALL* bug reports, or a public list of known bugs to reduce redundant reports. The current system leaves us frustrated and ends up with far too many rambling and often fruitless threads on LUG. -Steve On Sun, Mar 8, 2009 at 11:59 AM, RICHARD SCHULTHIES <fourpa...@verizon.net> wrote: > > Yes I have recieved them more than once. You may have missed this detail, > that I remember. The first person to report the problem will recieve a 'thank > you' for pointing it out, within the week, and when 'fixed' and added to next > update, will generate a subsequent 'thank you' and note that it is in the > next queue. But not the second or rest. The next step is not consistent, but > I have seem a message to 'us all' that it has been queued, and is set in > upcoming update. > Rich in LA CA Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
