From: Jackie King <jkin...@gmail.com>
Subject: Re: [LegacyUG] Impatience with Legacy
To: LegacyUserGroup@legacyfamilytree.com
Date: Sunday, March 8, 2009, 6:01 PM
Steve -
Just curious but are there any genealogy companies that
have a public "bug" list? I know a couple that
have lists like this or blogs. I guess I have just never
seen a public bug list.
Jackie
Steve Voght wrote:
That said, I've reported several bugs via the
"Report a Bug"
interface, and never received a single acknowledgment
or message that
anyone has even read them, let alone added them to the
queue. Perhaps
that's because they were already reported, but
since they're still
present in the latest build (and seemingly easy to fix
since most of
them deal with typos or formatting issues), what am I
to make of the
customer support response?
Something needs to be done to improve this side of the
Legacy
interface -- either acknowledgment of *ALL* bug
reports, or a public
list of known bugs to reduce redundant reports. The
current system
leaves us frustrated and ends up with far too many
rambling and often
fruitless threads on LUG.
-Steve
On Sun, Mar 8, 2009 at 11:59 AM, RICHARD SCHULTHIES
<fourpa...@verizon.net> wrote:
Yes I have recieved them more than once. You may
have missed this detail, that I remember. The first person
to report the problem will recieve a 'thank you' for
pointing it out, within the week, and when 'fixed'
and added to next update, will generate a subsequent
'thank you' and note that it is in the next queue.
But not the second or rest. The next step is not consistent,
but I have seem a message to 'us all' that it has
been queued, and is set in upcoming update.
Rich in LA CA
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