Re: [LegacyUG] Impatience with Legacy

Jackie King Sun, 08 Mar 2009 23:22:13 -0700

Actually one of the reasons I chose to move to Legacy when it becameobvious that the program I had formerly used was no longer going to besupported by the company that bought it, was the responsiveness I didsee from Legacy.

Very few of the other programs that are out there actually have staffersanswering their lists. More are trying it now, but I don't think theyhave been nearly as successful as the interaction I have seen here, evenwith the delays we saw in bringing out Legacy 7.

In a perfect world, yes, we would all get individual answers and knowexactly in which order bugs and fixes are being worked on. It's not aperfect world.

And Richard - your response gives me hope. I still have a couple ofcomments about DOS that M$ must be working on. (I so miss DOS - LOL)


Jackie

RICHARD SCHULTHIES wrote:

At least Millenium tries. I still have not got my answer from MS about changes 
in Windows 95. (I know).
Rich in LA CA

--- On Sun, 3/8/09, Jackie King <jkin...@gmail.com> wrote:

From: Jackie King <jkin...@gmail.com>
Subject: Re: [LegacyUG] Impatience with Legacy
To: LegacyUserGroup@legacyfamilytree.com
Date: Sunday, March 8, 2009, 6:01 PM
Steve -

Just curious but are there any genealogy companies that
have a public "bug" list? I know a couple that
have lists like this or blogs. I guess I have just never
seen a public bug list.

Jackie

Steve Voght wrote:

That said, I've reported several bugs via the

"Report a Bug"

interface, and never received a single acknowledgment

or message that

anyone has even read them, let alone added them to the

queue. Perhaps

that's because they were already reported, but

since they're still

present in the latest build (and seemingly easy to fix

since most of

them deal with typos or formatting issues), what am I

to make of the

customer support response?

Something needs to be done to improve this side of the

Legacy

interface -- either acknowledgment of *ALL* bug

reports, or a public

list of known bugs to reduce redundant reports. The

current system

leaves us frustrated and ends up with far too many

rambling and often

fruitless threads on LUG.

-Steve

On Sun, Mar 8, 2009 at 11:59 AM, RICHARD SCHULTHIES
<fourpa...@verizon.net> wrote:

Yes I have recieved them more than once. You may

have missed this detail, that I remember. The first person
to report the problem will recieve a 'thank you' for
pointing it out, within the week, and when 'fixed'
and added to next update, will generate a subsequent
'thank you' and note that it is in the next queue.
But not the second or rest. The next step is not consistent,
but I have seem a message to 'us all' that it has
been queued, and is set in upcoming update.

Rich in LA CA

Legacy User Group guidelines:http://www.LegacyFamilyTree.com/Etiquette.aspArchived messages:http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/

Online technical support:
http://www.LegacyFamilyTree.com/Help.asp
To unsubscribe:
http://www.LegacyFamilyTree.com/LegacyLists.asp

Legacy User Group guidelines:http://www.LegacyFamilyTree.com/Etiquette.aspArchived messages:http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/

Online technical support: http://www.LegacyFamilyTree.com/Help.asp
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

Legacy User Group guidelines:http://www.LegacyFamilyTree.com/Etiquette.aspArchived messages:http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/

Online technical support: http://www.LegacyFamilyTree.com/Help.asp
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

Re: [LegacyUG] Impatience with Legacy

Reply via email to