That's all well and good Sherry, except I've tried that several times. I have no install.log file. Repeat: no install.log file. Phil
________________________________ From: Sherry/Support <she...@legacyfamilytree.com> To: LegacyUserGroup@legacyfamilytree.com Sent: Thursday, March 12, 2009 8:03:04 AM Subject: RE: [LegacyUG] Run Time Error "5" For the uninstall problem: With Legacy closed, go to the c:\Legacy folder on your hard drive. Delete the install.log file. Then go to the c:\Legacy\Backup folder and delete any files there with the word "install" in the file name. Reinstall Legacy with the latest build from our website and you should have no problem uninstalling. Thanks for using Legacy. Sherry Customer Support Millennia Corporation supp...@legacyfamilytree.com http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. --------Original Message------------- From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf Of PHILLIP O HUSBAND Sent: Thursday, March 12, 2009 5:48 AM To: LegacyUserGroup@legacyfamilytree.com Subject: Re: [LegacyUG] Run Time Error "5" Laurence, Thanks but I've tried that and sure enough, I get the same error message. namely, "could not open Install.log file. Phil ists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
