With Legacy closed, go to the c:\Legacy folder on your hard drive. Delete the install.log file. Then go to the c:\Legacy\Backup folder and delete any files there with the word "install" in the file name.
Reinstall Legacy with the latest build from our website and you should have no problem uninstalling. But I don't think uninstalling and reinstalling will solve the problem with the two reports not working. It hasn't been effective in the past. Thanks for using Legacy. Sherry Customer Support Millennia Corporation supp...@legacyfamilytree.com http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. -----Original Message----- From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf Of Marilyn Clark Sent: Wednesday, July 29, 2009 9:20 AM To: LegacyUserGroup@legacyfamilytree.com Subject: Re: [LegacyUG] Two Report functions do not work Tom, I just tried to uninstall my Legacy7 Deluxe so I could re-install it in hopes of fixing the Vista x64 problem with the Reports function, and it won't uninstall. The first time I tried to uninstall, I used Windows uninstall thru the Control panel. I got a message saying it might not have uninstalled properly, with a reference to something called UNWISE. I then found an Uninstall shortcut in the Legacy folder, tried again, and now I get an error message "Could not open INSTALL.LOG file." If this is a Windows problem, I apologize in advance for asking about it here. Would it be OK just to download and install a whole new Legacy7 Deluxe on top of what's there now, since I cannot uninstall the program? BTW, Tom, are you running under Vista x64? Marilyn Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
