I see a message from you was received on 26 Apr and is in the queue to be handled by one of our support techs.
You should hear back from someone fairly quickly. During the first part of the week it takes a little longer since we need to go through the weekend emails before we get to the Monday emails. Thanks for using Legacy. Sherry Customer Support Millennia Corporation supp...@legacyfamilytree.com http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. -----Original Message----- From: leo macdonald [mailto:macdonald...@hotmail.com] Sent: Tuesday, April 27, 2010 12:45 PM To: LegacyUserGroup@LegacyUsers.com Subject: RE: [LegacyUG] v7.4.0.38 - New General Release Build - 25 April 2010 Hi Brian, I sent in a bug report last evening but have not heard anything so far. Prior to the latest update, when I ran the set relationships it worked fine. I have nearly 69,000 people in my program, I have the set selationships set at 10 Closest relationships and 0 closest paths, this will result in over 100,000 checked paths. The counter would increase by 500 at a time and this process would take approximately 5 minutes. I have run the set relationships several times since the update was installed yesterday, each time the program works properly until it reaches 3500, then it stops, hangs or freezes, whatever yuo want to call it. I just tried it again, it went to 3500 and stopped, I waited 20 minutes and it was still at 3500, I clicked cancel and waited 2 minutes, nothing changed, I clicked cancel again, this time I noticed at the top of the set relationships window the following: (Not Responding). I waited another 2 minutes then clicked cancel, after waiting another 2 minutes I clicked the X box on the upper right side of the set relationships window. A new popup window with End Program came up and I clicked the End now, this closed my Legacy program. Leo Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergr...@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
