I wish to mention if you do revert to *any* version, you will need the customer number for each.
Tim R. On 3/30/2011 9:57 AM, Sherry/Support wrote: > Have you researched the Help Center of our website and contacted > Support if you weren't able to resolve the issue through the Help Center? > Before installing a previous version of Legacy there are some steps > you *must* do. > It's critical that you create a gedcom in the current version of > Legacy. Previous versions will *not* read your Family File. > Uninstall the current version of Legacy. > > After you uninstall Legacy, with Windows Explorer look in the > C:\Legacy folder or whichever folder you had Legacy installed > in.Within this folder you will find several files remaining that you > will need to delete.Carefully delete the following files with the file > extension of: > > .usr(defined as "USR File") > > .exe(defined as "Application") > > DO NOT delete any of the folders like the Data folder, Picture Folder > or Web Folder as these folders hold your data and you don't want to > accidentally delete your family file or pictures.Don't delete any > reports you may have saved to the main Legacy folder,.All the other > files should be deleted.You'll need to reset your preferences after > you reinstall. > > Only after you've done those steps can you install the previous > version of Legacy without problems. Then you can go to File > Import > from... > Gedcom file to import the gedcom into the earlier version of > Legacy. > > > Sincerely, > Sherry > Technical Support > Legacy Family Tree > > > On Wed, Mar 30, 2011 at 8:35 AM, Tim Rosenlof <spa...@xmission.com > <mailto:spa...@xmission.com>> wrote: > > Marge, > > What problems are you having in 7.5 that makes you wish to revert ? > > By the way, here is a list of older versions you can install: > > http://www.legacyfamilytree.com/helpDownloadVersion6.asp > > Tim R. > > On 3/30/2011 8:50 AM, Marge Counterman wrote: > > I wish I had stayed with the older versions of Legacy. I have > had too many > > problems since getting 7.5!! Not solved yet either!!! > > > Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
