Guess I got that wrong!!! ) Ron Ferguson http://www.fergys.co.uk/
From: Ron Ferguson Sent: Wednesday, October 26, 2011 8:20 PM To: LegacyUserGroup@LegacyUsers.com Subject: Re: [LegacyUG] Not Responding and Backups & DNLD Hi Betty, OFF-LIST Did you try the options which Dennis suggested? Uninstalling will not, of course remove your data files. From our conversation you seem reasonably happy to play around with you software - so how do you feel about making a change to the Register, if I give the exact details as to what you need to do? It really is very straightforward, in this instance. Before I can do this it will help me to know which operating system you are using XP, Vista, Win7, and do you store Legacy in the default directory ie C:/, or have you put it somewhere else? BTW. I suspected that the Install Log may have gone, so to uninstall we need a work around - hence the questions. Let’s not think about your file until we have Legacy fixed – at the moment it won’t run anything properly. Did you also try Restoring the back-up under a new name, and did that run OK, or were there problems? Please reply to this email and not to the List – Ta! Best wishes, Ron http://www.fergys.co.uk/ -----Original Message----- From: BF Sent: Wednesday, October 26, 2011 7:30 PM To: LegacyUserGroup@LegacyUsers.com Subject: Fw: [LegacyUG] Not Responding and Backups & DNLD Well, Ron, I got 'this program uninstalled correctly' then clicking that I got 'this program might not have uninstalled correctly.' The Help said to click uninstalled correctly, which I did, again. The icon is still in the tray - I opened it There is my file, checked the ver - same one, so I would say it DID NOT uninstall. I tried again and got 'could not open install log file.' When the time comes - I was wondering if to locate recent changes lost I could go to the View Tree thing on a recent save to check used RIN #s, compared with the old file that would not have those numbers. Of course that would only be new people, not changes made. Betty FL Hi Betty, All my not be lost with your latest work. I have not mentioned it before because the priority must be to get your database in order first, but Dropbox retains a history of your changes. The latest before the power failure may be the corrupted version, or may not, but once your DB is sorted it is something which can be considered. Firstly, uninstall Legacy, then go to the Legacy Website and download from there, it is not the Update which you need but the full version. I would advise making a note of the Delux number (you will find it in the General Information Icon - customer number) before you uninstall. Ron Ferguson http://www.fergys.co.uk/ From: BF Sent: Wednesday, October 26, 2011 5:00 PM To: LegacyUserGroup@LegacyUsers.com Subject: Re: [LegacyUG] Not Responding and Backups & DNLD I think I do need to dnld Legacy again and lose whatever I've done recently. I've been getting people who I know are linked showing w/o the link. And having to back into a family from a name I remember if they don't show a link - Ex: yesterday Margaret Workman was shown w/o parents. I remembered that she was a sister to Calvin W. so I opened him from the index, made his parents the current family and there she was. So when I clicked on her name the parents were there. She is only in the index once. That has happened a few times with different people. Someone mentioned not entering people in the correct order can cause a problem - I think they said entering a child before a husb was a problem?? I just enter people as I find them. But as for Margaret above, she is from, I believe, a third generation so she has been in the file quite a while, not recently entered. How do I dnld Legacy again? I looked a while back and it told me I had the latest version. Betty FL Betty, Sorry I've not been around today, really busy. Mike, it is thought that this happened due a power failure, and all the evidence points to a corrupt database. Betty, I would now follow the path which Dennis suggested, if that doesn't work then uninstall/reinstall Legacy and use File>Restore Family File to open your backup (the last before the power failure) but please do remember to give it an unused file name when asked. If that doesn't work I think that we will have run out of options for you to try, and I would ask Legacy support to see if they can sort it out for you. am still very busy, but will try and keep an eye on this thread for the next 5 hours, or so like up to my bed time! Ron Ferguson http://www.fergys.co.uk/ No virus found in this message. 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