On 2012/10/30 17:55, John O'Connor, JSPS wrote: > Recently I have noticed that my Legacy Tree has lost many pictures from the > person’s file. The pictures are still in the same place and have not > installed > any new programmes on the computer. I have used Vista and been a long time > Legacy user with this never happening before. I did try the help service and > they responded with the “stock how to…” > > I had done what they suggested; however, even when I add the file again it > does > not attach but an entirely random picture file. This is very frustrating. I > was wondering if anyone else has experienced this problem.
Your description of the problem is a bit vague. By "help service" I presume you mean the Legacy Help file. In which case, which set of instructions did you attempt to follow? Recall, Legacy does not "store" pictures in the database. It simply records the pathnames of files in the database. Things can seem to go awry when you change things on the machine behind Legacy's back. For example, renaming files without the knowledge of Legacy. Changing folder names. So, help us to help you. Divulge some for details :-) -- Regards, Mike Fry Johannesburg (g) Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
