I suspect that the initial failed install is now blocking your PC from installing Legacy.
GLBF797.tmp is not the installer. It is a temporary file created by the downloaded installer program on your PC. If it is still sitting on your PC, find it and delete it.
Then try restarting the installation with the Legacy8setup.exe file that you downloaded. You might even want to start by downloading a new copy as the copy you have may be incomplete.
If this does not work, then I suggest you contact support directly for additional help.
john.
At 11:21 AM 11/27/2013, John Magyari wrote:
Windows 7 sp1 Memory 6 meg Intel Core i7
No Antivirus installed
Legacy 8.0.0 build 353
Â
I uninstalled Avast and the same error still exists preventing installation.
So Avast was not an issue here.
Â
Installation aborts after screen
Skipping file
...\dao360.dll
Then GLBE253.tmp has stopped working
Â
Legacy 7 and Legacy 7 Beta never had this issue on this machine.
Â
Each attempt Temp name changes.
Â
What info do you need, to determine why installation aborts and is unsuccessful?
Â
Â
Â
On Wed, Nov 27, 2013 at 7:08 AM, Gene Young <n2...@cfl.rr.com> wrote:
- On 11/26/2013 7:38 PM, Sherry/Support wrote:
- > That's a problem with Avast. Turn it off when you do an install or update of Legacy.
- >
- > I just switched to a different AV program since I was getting tired of dealing with this every time there was a test update!
- >
- >
- >
- > Sincerely,
- > Sherry
- > Technical Support
- > Legacy Family Tree
- >
- >
- I run Avast and I just installed Legacy 8. Â No problems, no warnings. Â It may not be the simplest anti-virus program to use but, as with all software, the more you learn about it the better it appears to become and the easier it becomes to use.
- --
- Gene Young
- Researching Young, Harer, Cox & Sallada
- With Legacy Family Tree
- http://myyoungs.atspace.com/index.htm
- ---
- This email is free from viruses and malware because avast! Antivirus protection is active.
- http://www.avast.com
- Legacy User Group guidelines:
- http://www.LegacyFamilyTree.com/Etiquette.asp
- Archived messages after Nov. 21 2009:
- http://www.mail-archive.com/legacyusergroup@legacyusers.com/
- Archived messages from old mail server - before Nov. 21 2009:
- http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
- Online technical support: http://www.LegacyFamilyTree.com/Help.asp
- Follow Legacy on Facebook ( http://www.facebook.com/LegacyFamilyTree) and on our blog ( http://news.LegacyFamilyTree.com).
- To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook ( http://www.facebook.com/LegacyFamilyTree) and on our blog ( http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
