Norma try these links. You may want to go to Help>General Information and write down your Cust. Num: before you download/install the latest available version 7.50.278. You might also need to backup all of your settings contained in the .usr files. Go to help and search for user files http://www.legacyfamilytree.com/helpDownloadVersion7.asp#Vista http://www.legacyfamilytree.com/helpDownloadVersion7.asp Laird ============ On 3/14/2014 11:50 AM, Norma wrote: > I tried as you suggested by running File Maintenance/Check repair and > immediately got an error 3022 message and wouldn't continue until I solved > error 3022. When I go to the Legacy error board it tells me to update my > Legacy to the latest version 7.5.0.278 (I am currently on 7.5.0.112). > Instructions for doing this suggest I review guidelines at: > http://www.legacyfamilytree.com/helpWindows7andVista.asp before downloading > onto Windows 7 PC. But then when I click on this link I get an server error > message "404: file or directory not found" Error 3022 seems to refer to an > issue in the marriage files so perhaps that is where my extra person is > hiding w/o his/her RIN but I have no idea how to find him/her. > > Any ideas? > > -----Original Message----- > From: Laird [mailto:lftu...@bayleenet.net] > Sent: Friday, March 14, 2014 1:36 AM > To: legacyusergroup@LegacyUsers.com > Subject: Re: [LegacyUG] queston re: RIN numbers & number of individuals > > Norma, have you tried a File>File Maintenance>Check/Repair? > Laird > On 3/13/2014 9:50 PM, Norma wrote: >> I do have the married names (but not the alternate names) option >> ticked for the name list. An individual should have only one RIN >> whether she never married or married multiple times. The total number >> of individuals is derived from “general information’ under >> the help tab. >> >> I have 3 other family files: one is over 10,000 people, another over >> 5000 and a very small one of only 56 people. I’ve checked all 3 >> files and the 2 largest do not correspond either, but people have been >> merged & deleted in both files, so I’m not surprised. The very >> small file of 56 people is correct in that the total number of people >> corresponds to the largest RIN. >> >> The file seems to be working correctly so maybe I’m obsessing over >> nothing, but I’d still like to have the numbers correspond. >> >> Norma H >> >> >> *From:*Sherry/Support [mailto:she...@legacyfamilytree.com] >> *Sent:* Thursday, March 13, 2014 12:50 PM >> *To:* legacyusergroup@LegacyUsers.com >> <mailto:legacyusergroup@LegacyUsers.com> >> *Subject:* Re: [LegacyUG] queston re: RIN numbers & number of >> individuals >> >> You can also see that information on the Legacy Home tab, which is a >> lot quicker to get to! >> >> You would only have more individuals than RINs if you're showing the >> AKAs or married names.... >> >> >> Sincerely, >> Sherry >> Technical Support >> Legacy Family Tree >> >> On Thu, Mar 13, 2014 at 9:15 AM, Laird <lftu...@bayleenet.net >> <mailto:lftu...@bayleenet.net>> wrote: >> >> Norma, go to menu "Help>General Information" and see if the "number of >> Individuals" match the name list count. And Like Cathy said make sure >> ALTERNATE and MARRIED names are not ticked under the name list >> OPTIONS. My name list has >> 18,767 individuals and Help>General Information matches. I do have a >> lot of unused RINs so my highest RIN is 18,843, 76 higher. Of course >> I have the reverse of you. >> >> I don't see how you can have more people than RINs. In the name list, >> click the # button at the top left of window to sort the list and then >> scroll down to the bottom of the list and verify the highest RIN is lower >> than the other counts. >> Laird >> >> On 3/12/2014 10:52 PM, Norma wrote: >>> I have just noticed that my RIN numbers do not correspond to the >>> number of individuals in my database. In a new family file, I have >>> 445 individuals, yet when I go to Name List and click on RIN, the >>> highest RIN number is 444. How can there be more individuals than >>> RIN numbers? And if one person is entered twice, yet has only one RIN, how >>> can I determine who that person is? >>> >>> I am using Legacy version 7.5.0012 >>> >>> Norma H
Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
