Ray, What version of Legacy is your laptop running? If it isn't Legacy 8 version 427 and you can't update from the Home Tab, then you haven't entered your customer number to make it the deluxe version - see the Help ribbon.
Cathy R G Strong-genes wrote: > Do not know that there is a problem since 427 IS the latest build for v8, > and the last build for v7.5 is 278 > > -----Original Message----- > From: Ray Rhoads > Sent: Saturday, June 28, 2014 10:14 PM > To: legacyusergroup@LegacyUsers.com > Subject: Re: [LegacyUG] Downloading updates > > The uninstall problem seems to have been solved.Thank you. My problem now is > that it will not download the the later builds. The desktop works fine I > have build 427 installed no problem. > > > Ray Rhoads > > -----Original Message----- > From: Cathy Pinner > Sent: Saturday, June 28, 2014 9:23 PM > To: legacyusergroup@LegacyUsers.com > Subject: Re: [LegacyUG] Downloading updates > > Ray, > > I understand you are using Legacy 8 and have installed it on both computers > from a disc. It sounds as if you have updated the program on the desktop but > you haven't updated it on the laptop. > Therefore when you try to open your family file on the laptop, you are > getting a message saying you need a later build. > Update the program on the laptop (either from the Home Tab OR by downloading > the Standard version from the website and running it) and your problem > should be over. > Note although you download the Standard Free version from the website, it is > the same installation file for the Deluxe. The difference is that the > Customer Number unlocks more features. > > I'm not sure why people were telling you to install Legacy 7. Confused I > think by you saying that both computers were running Windows 7. > > Cathy > > grayscot2 wrote: >> First re-install 7 to get an INSTALL.LOG file back, then go to the program >> file and find unwise.exe and click on it. Then do what Michelle says. >> >> Presc > ott Smith > > presku...@yahoo.com >> >> ============================================================================ >> From: Ray Rhoads [rhodo...@bellsouth.net] >> Sent: Saturday, 28 June, 2014 10:28 AM >> To: legacyusergroup@legacyusers.com >> Subject: RE: [LegacyUG] Downloading updates >> >> I have loaded Legacy8 Deluxe from disk to a laptop for use in an upcoming >> genealogy trip. The problem is it will not download the the updates from >> the original build. It will not let me transfer my file from my desktop >> saying the file is for a later build. To top it off I can not completely >> uninstall the program as I get the message >> “could not find >> INSTALL.LOG >> fileâ€ÂÂÂ. What do I do to get this fixed? I am >> using Windows 7 on both >> my >> desktop and laptop. >> >> Ray Rhoads > . > Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
