Whenever you unzip the mediazipped file you must extract it to the C: drive or the drive they were originally in and not a folder in the C: drive as the zip file contains the path of the file and will restore it to those same folders. If you were to unzip or “extract” them to a folder on the drive then it will add the original folder names to that folder as subfolders. This is probably why the program is not finding them as now they are in a different path. If this is what has happened then just go to the folder you unzipped it to and drag those subfolders to the root C: drive or the original drive. Hope that helps, sorry you are having so much trouble with this.
From: Paula Ryburn Sent: Saturday, August 09, 2014 10:42 PM To: legacyusergroup@LegacyUsers.com Subject: Re: [LegacyUG] Stuck in endless "relink" loop-----was: Recovering after crash Let's just say "third time's a charm"--thanks so much for putting up with my posts this evening! --Paula -------------------------------------------------------------------------------- From: Paula Ryburn <paula.ryb...@sbcglobal.net> To: legacyusergroup@LegacyUsers.com Sent: Saturday, August 9, 2014 8:57 PM Subject: Re: [LegacyUG] Stuck in endless "relink" loop-----was: Recovering after crash Continuing... I aborted the program with Task Manager. I re-restored the database. I checked and the images were in the default v8 folder; i.e., under My Documents ... Media The program still cannot "find" the images. I ran Relink and it looked for the first image. It "found" one, but the way the words on the screen read to me, it was asking me about a file in the OLD default location (under Program Files ... Pictures). Is the wording just confusing? I don't even have the Legacy folder anymore, let alone a Pictures folder. I realize I sound helpless... perhaps it's just too late to be working on this task? Thanks! --Paula -------------------------------------------------------------------------------- From: Paula Ryburn <paula.ryb...@sbcglobal.net> To: legacyusergroup@LegacyUsers.com Sent: Saturday, August 9, 2014 4:41 PM Subject: Re: [LegacyUG] Stuck in endless "relink" loop-----was: Recovering after crash HELP! I'm caught in an endless "relink" and "gather" loop...! I've finally recovered my more urgent apps, so I'm recovering Legacy now. I downloaded v8 and installed it. After one aborted restore (it restored the database on my external drive where the backup file resides), I copied the backup file and the media backup file to the C:\My Documents\Legacy Family Tree folder... database into \Data and media into \Media. I used Legacy 8 to restore the database... perfect. I then tried a few times to unzip (same as "extract all", right??). A few surprise folders appeared... like the old C:\program files\Legacy structure. Eventually, I just moved the entire \Pictures folder (all my image files were there) in under the Legacy Family Tree folder & renamed it \Media -- that unzipping always confuses me... why doesn't it just put the unzipped files into the same folder where the zipped file resides? I digress. I checked Options (Customize) and Legacy was looking for the files there... \Media I ran Relink and it relinked 1019 files, which sounded about right. (Why did it feel it had to search my whole computer, though? All the files were right there in the default folder...??) However, the images weren't relinked at all. I tried pull one up and Legacy couldn't find it. So, what did it link??? Sooo, I thought maybe I'm supposed to "Gather" them now?? I tried that, and then it got confusing... I didn't like clicking yes for Legacy to MOVE the files, but I figured it would just find them all where they were since that's where they should be per the default folder designation. I honestly don't know how many times I've clicked the "relink" because it seems to be coming up for every stinking image file in the "gather" process. Is this right? What's worse: It doesn't stop--I can't exit out! Can you please help me? I'm stuck in this endless loop & cant' even close Legacy to start over. Seriously, though, if the files are all in the default folder, why is the program having so much trouble????? Thanks in advance, --Paula -------------------------------------------------------------------------------- From: Sherry/Support <she...@legacyfamilytree.com> To: legacyusergroup@LegacyUsers.com Sent: Friday, July 25, 2014 4:18 PM Subject: Re: [LegacyUG] Recovering after crash Customer numbers are version specific. Contact sa...@legacyfamilytree.com or supp...@legacyfamilytree.com to confirm your customer number and which version you have last purchased. There's no need to install v7.5 before installing v8. Just install the most recent build from our website. www.LegacyFamilyTree.com/DownloadLegacy.asp. After installing Legacy, go to File > Restore to restore the data files. The media files need to be unzipped using the default program in Windows. Sincerely, Sherry Technical Support Legacy Family Tree On Fri, Jul 25, 2014 at 2:00 PM, Paula Ryburn <paula.ryb...@sbcglobal.net> wrote: Hello all - I am in the process of recovering from a hard drive crash. Please feel free to point me to a page with all the answers to my questions, of course, but here are my questions... I have my v8 database & media file backups on external drive. Is my v8 customer ID the same as my v7.5 customer ID? (for Deluxe) Due to being an excellent pack rat (?), I have my old computer & will be copying over most of my apps circa early 2012. Should I copy Legacy v7.x from the old PC to the new one (including database), upgrade to v8, and restore from latest backup? Or should I just download v8, and restore from latest backup? I like the simplicity of the latter, but am I over-looking something? For example, I seem to remember that the v8 conversion left all my photo files in the C:/Legacy/Pictures folder, rather than moving them over to My Documents. Is that an issue at all? Thanks in advance, --Paula in Texas -- Russell G. Strong P. S. Check out Legacy Family Tree today! This full featured genealogy program can be downloaded FREE at http://www.legacyfamilytreestore.com/Articles.asp?ID=133&Click=1114 Oh so many branches and not enough time to check out all the roots!!!. Check out my Genealogy Pages at http://www.rgstrong-genes.com . 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