Run-time error 5 can happen at different times and when totally different things in Legacy. In order for our programmers to be able to fix a problem they first must be able to reproduce it. If they can't reproduce it, they have no way of diagnosing the cause. If you can send us the steps that consistently reproduce the problem on their computers the programmers will work on it.
Jim Legacy Family Tree Technical Support -------- Original Message -------- > From: "Genealogy" <geneal...@btinternet.com> > Sent: Friday, September 26, 2014 2:21 AM > To: legacyusergroup@LegacyUsers.com > Subject: RE: [LegacyUG] RUNTIME ERROR 5 again > > Jim, > This error has only started occurring for me after upgrading to V8, the previous versions I've used never caused this error. Legacy is an excellent program and the best I've found for genealogy recording and this is the only major negative point that I have found so far with V8. No other program I have ever used, genealogy use or otherwise, has had this problem, but then I may just have been lucky! > > I appreciate how difficult this type of error can be to isolate but I sincerely hope that one of your programmers is looking for any possible causes as it's very annoying. > On restarting, Legacy never resumes where it crashed but usually at an individual I had been working on quite some time before and to compound the error, there is no trail back to the individual being worked with when Legacy crashed- very frustrating! > > Geoff > > -----Original Message----- > From: Jim Terry/Support [mailto:jimte...@legacyusers.com] > Sent: Thursday, September 25, 2014 11:37 PM > To: legacyusergroup@LegacyUsers.com > Subject: RE: [LegacyUG] RUNTIME ERROR 5 again > > Geoff, > > Yes, Check/Repair is excellent preventive maintenance for a variety of run-time errors. You don't have to wait for problems to appear to run Check and Repair. > > Jim > Legacy Family Tree > Technical Support > > > -------- Original Message -------- > > From: "Genealogy" <geneal...@btinternet.com> > > Sent: Thursday, September 25, 2014 3:31 PM > > To: legacyusergroup@LegacyUsers.com > > Subject: RE: [LegacyUG] RUNTIME ERROR 5 again > > > > I'm running Windows Vista with all updates and bug fixes and I've had > this error for quite a while, for me this only happens when I run my mouse over the index view. > > I have tried all that is recommend below, which did work for a short > time, but the only way I have found that appears to help more is to run check and repair very frequently. > > > > Geoff > > > > -----Original Message----- > > From: Jim Terry/Support [mailto:jimte...@legacyusers.com] > > Sent: Thursday, September 25, 2014 9:33 PM > > To: legacyusergroup@LegacyUsers.com > > Subject: re: [LegacyUG] RUNTIME ERROR 5 again > > > > Pat, > > > > Try a clean removal of Legacy and a fresh re-install. Please see the > article "Uninstall - how to do a complete and totally clean removal of Legacy 8.0" at http://support.legacyfamilytree.com/article/AA-00926. To do a fresh download of Legacy Family Tree 8.0 Deluxe, please visit http://www.legacyfamilytree.com/DownloadNewLegacy8Deluxe.asp and use your Legacy 8 customer number to unlock the deluxe features. > > > > Jim > > Legacy Family Tree > > Technical Support > > > > > > > > -------- Original Message -------- > > > From: "kinhunter25" <kinhunte...@gmail.com> > > > Sent: Thursday, September 25, 2014 12:46 PM > > > To: legacyusergroup@LegacyUsers.com > > > Subject: [LegacyUG] RUNTIME ERROR 5 again > > > > > > Sorry, forgot necessary info: > > > > > > Using Legacy 8 latest version. > > > > > > Running Windows 8.1 fully updated and have been for as long as it > > > has been out w/o a problem with Legacy. > > > > > > Additionally, using a program called START8 to avoid the W8.1 start > > > menu and all the modern apps and have been since about a month after > > > upgrading to W8.0, again w/o a problem until now. > > > > > > kinhunter > > > > > > > > > > > > Legacy User Group guidelines: > > > http://www.LegacyFamilyTree.com/Etiquette.asp > > > Archived messages after Nov. 21 2009: > > > http://www.mail-archive.com/legacyusergroup@legacyusers.com/ > > > Archived messages from old mail server - before Nov. 21 2009: > > > http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ > > > Online technical support: http://www.LegacyFamilyTree.com/Help.asp > > > Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) > > > and > > on our blog (http://news.LegacyFamilyTree.com). > > > To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp > > > > > > > > > > Legacy User Group guidelines: > > http://www.LegacyFamilyTree.com/Etiquette.asp > > Archived messages after Nov. 21 2009: > > http://www.mail-archive.com/legacyusergroup@legacyusers.com/ > > Archived messages from old mail server - before Nov. 21 2009: > > http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ > > Online technical support: http://www.LegacyFamilyTree.com/Help.asp > > Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) > > and > on our blog (http://news.LegacyFamilyTree.com). > > To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp > > > > > > > > > > > > Legacy User Group guidelines: > > http://www.LegacyFamilyTree.com/Etiquette.asp > > Archived messages after Nov. 21 2009: > > http://www.mail-archive.com/legacyusergroup@legacyusers.com/ > > Archived messages from old mail server - before Nov. 21 2009: > > http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ > > Online technical support: http://www.LegacyFamilyTree.com/Help.asp > > Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) > > and > on our blog (http://news.LegacyFamilyTree.com). > > To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp > > > > > Legacy User Group guidelines: > http://www.LegacyFamilyTree.com/Etiquette.asp > Archived messages after Nov. 21 2009: > http://www.mail-archive.com/legacyusergroup@legacyusers.com/ > Archived messages from old mail server - before Nov. 21 2009: > http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ > Online technical support: http://www.LegacyFamilyTree.com/Help.asp > Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). > To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp > > > > > > Legacy User Group guidelines: > http://www.LegacyFamilyTree.com/Etiquette.asp > Archived messages after Nov. 21 2009: > http://www.mail-archive.com/legacyusergroup@legacyusers.com/ > Archived messages from old mail server - before Nov. 21 2009: > http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ > Online technical support: http://www.LegacyFamilyTree.com/Help.asp > Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). > To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
