It's happening on 2 different machines so a reinstall does not seem to be necessary. I have no other problems except after the use of the back button and then only if the back button on the quick access bar is used. Same problem 2 machines different and separate installations. Same corruption? I think not.
To me it looks like problem code behind the back button. But what i cannot say or what triggers it to happen I cannot say. All I can say it has the appearance of not reading the mouse position and click event correctly or the number of such events correctly. Regards Adrian Sent from my android device. -----Original Message----- From: Jim Terry/Support <jimte...@legacyusers.com> To: legacyusergroup@LegacyUsers.com Sent: Sat, 27 Jun 2015 12:04 AM Subject: re: [LegacyUG] Lockup, wrong record displayed and Error 381 (Strange behavour) Adrian, Then it's probably not a family file problem, but a possibly program problem. Intermittent problems can be exasperating. Perhaps a fresh re-installation of Legacy will resolve the error 381. Please see the article "Uninstall - how to do a complete and totally clean removal of Legacy 8.0" at http://support.legacyfamilytree.com/article/AA-00926. To do a fresh download of Legacy Family Tree 8.0 Deluxe, please visit http://www.legacyfamilytree.com/DownloadNewLegacy8Deluxe.asp and use your Legacy 8 customer number to unlock the deluxe features. This re-installation process will wipe out any customized setting you have made. If you want to keep them, please see http://support.legacyfamilytree.com/article/AA-00983 for the steps to back them up. (Be aware that sometimes it's the customized settings that are the cause of a problem and restoring the settings may bring the problem back.) Jim Technical Support Legacy Family Tree -----Original Message----- From: Jim Terry/Support <jimte...@legacyusers.com> To: legacyusergroup@LegacyUsers.com Sent: Sat, 27 Jun 2015 12:04 AM Subject: re: [LegacyUG] Lockup, wrong record displayed and Error 381 (Strange behavour) Adrian, Then it's probably not a family file problem, but a possibly program problem. Intermittent problems can be exasperating. Perhaps a fresh re-installation of Legacy will resolve the error 381. Please see the article "Uninstall - how to do a complete and totally clean removal of Legacy 8.0" at http://support.legacyfamilytree.com/article/AA-00926. To do a fresh download of Legacy Family Tree 8.0 Deluxe, please visit http://www.legacyfamilytree.com/DownloadNewLegacy8Deluxe.asp and use your Legacy 8 customer number to unlock the deluxe features. This re-installation process will wipe out any customized setting you have made. If you want to keep them, please see http://support.legacyfamilytree.com/article/AA-00983 for the steps to back them up. (Be aware that sometimes it's the customized settings that are the cause of a problem and restoring the settings may bring the problem back.) Jim Technical Support Legacy Family Tree -------- Original Message -------- > From: "Adrian Purkiss" <a...@wavp.co.uk> > Sent: Friday, June 26, 2015 3:53 PM > To: legacyusergroup@LegacyUsers.com > Subject: re: [LegacyUG] Lockup, wrong record displayed and Error 381 (Strange behavour) > > As I said that finds no problem. Also have passed file through export to new legacy file and problems still occur. > > Regards > > Adrian > > Ps I have 15 plus years access experience so understand about file repare, compact etc. > > Sent from my android device. > > -----Original Message----- > From: Jim Terry/Support <jimte...@legacyusers.com> > To: legacyusergroup@LegacyUsers.com > Sent: Fri, 26 Jun 2015 11:45 PM > Subject: re: [LegacyUG] Lockup, wrong record displayed and Error 381 (Strange behavour) > > Adrian, > > I think a simple check and repair will fix the problem. Please see the > article "How to Check/Repair your family file - Legacy 8" at > http://support.legacyfamilytree.com/article/AA-00374. > > Jim > Technical SUpport > Legacy Family Tree > > > -------- Original Message -------- > > From: "Adrian Purkiss" <a...@wavp.co.uk> > > Sent: Friday, June 26, 2015 3:24 PM > > To: legacyusergroup@LegacyUsers.com > > Subject: [LegacyUG] Lockup, wrong record displayed and Error 381 (Strange > behavour) > > > > All > > > > I am not experiencing too many of the above problems but they do all > occur. All my problems follow use of the back button on the quick access > toolbar. I do not believe it happens if back button is used on the main > toolbar but that may be just lucky. > > > > Reason for writing is to ascertain if anyone else is seeing such > problems. It is happening on 2 separate machines vista (yuk!) and Windows > 8.1. Version 8.0.0.501 of Legacy. Never happened with version 7. > > > > Symptoms (Intermittent) > > > > 1. After using back button a few times say to go back 4 records. Then > clicking on a child's record it displays the wrong person and family, > repeat it again and same thing happens, can continue for a few times then > it displays an add father entry message box with non responsive buttons > even though I clicked anywhere on the screen. It is necessary to use > windows task manager, switch to legacy and then the program continues > properly with the box being closable. Normal file integrity checks yield > nothing. > > > > 2. Same use of the back button and the record displayed is not the > previous record displayed in the history list but rather a random one which > then appears at the top of the history list. This can go into what appears > to be an endless loop. > > > > 3. Same process and very rarely ends up with Run-time error 381 message. > > > > I believe it may be a problem with lack buffering of mouse clicks. I must > learn to slow down but such things should be handled ok. > > > > It's not really reportable to support due to the very random nature of > the fault. > > > > > > Regards > > > > Adrian Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://support.legacyfamilytree.com Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://support.legacyfamilytree.com Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
