Thanks. Sorry my messages were so confusing.
Sent from iPhone > On Jan 25, 2016, at 10:03 AM, Brian/Support <br...@legacyfamilytree.com> > wrote: > > I guess that means I do not have to respond to your original message. I > am so glad you were able to sort out your problem. > > Brian > Customer Support > Millennia Corporation > br...@legacyfamilytree.com > http://www.LegacyFamilyTree.com > >> On 25/01/2016 10:51, Barbara Ford wrote: >> Wow, that makes sense, also, Brian. Let me just say a huge thanks to all >> who helped me on this. Although I am not certain which of the possible ways >> the "stray" file got on my desktop, I have it all resolved now. Thankfully, >> attempting to print a chart from Charting Companion yesterday made me aware >> that there was even "such a thing" as more than one file. I am 99.9% (and >> that's good enough for me) that the only time I opened that stray file was >> when I input my FIL death info. Therefore, I went into Legacy and told it >> to open the file from C:\Legacy\Data, and everything was there EXCEPT my >> FIL death info. I made sure that C:\Legacy\Data is set as the default >> location for my family file. With that file open, I re-input the FIL info. >> I chose to backup to .zip, as I always do when exiting. I then deleted the >> .zip files from the previous three days, and I deleted that evil stray >> file, con mucho gusto. I am so glad I figured out what was happening before >> I had two files that needed to be merged. To answer my own question at the >> beginning of these many posts, what in the world made me think I could use >> a robust software program like Legacy? It's only because there are >> brilliant people out there (in this group) who are willing to hold the hand >> of someone like myself. Thank you, all. >> >> On Mon, Jan 25, 2016 at 9:37 AM, Brian/Support <br...@legacyfamilytree.com> >> wrote: >> >>> Another possibility Jenny does not mention for what is on your desktop. >>> When windows added the ability to access .zip condensed files Microsoft >>> decided to treat all .zip files as folders. In one of the many posts >>> about this problem I think Barbara mentioned that the item on her >>> desktop was a folder with her family file name. That "folder" could be a >>> backup familyfile.zip file which would be one of her backups but would >>> not necessarily be the most recent backup. >>> >>> If she opened the family file she found inside the folder of the same >>> name then Windows did two things: >>> >>> 1. Windows unzipped the condensed file from the .zip "folder" to make it >>> a full .fdb file. >>> 2. This extracted family file would be stored in a Windows temp folder >>> and that is where Legacy would be told the file was located. >>> >>> Both of these steps would be done in the background with no warning to >>> the user. All the edits Barbara did on that file in the temporary >>> windows folder would only be recorded in that file. Windows is not smart >>> enough to update the content of that .zip folder on the desktop with the >>> revised copy of the Family file when Barbara finished the edits so now >>> the family file in the temp folder is the only file with her edits. If >>> Barbara did a new backup of her family file that would be stored in >>> familyfile.zip with the date of her Legacy session but unless she also >>> stored that on her desktop it is in an unknown folder, possibly even in >>> the temp folder where the unzipped file she opened is located. >>> >>> Every time Barbara opened the family file inside that backup "folder" >>> She would see the original data without the edits she had made in >>> earlier sessions. >>> >>> This is one of the common reasons why people report that Legacy has >>> "lost" the changes they made. >>> >>> I do have Barbara's original email and will be responding to her >>> directly once I have had time to analyse her somewhat confusing message. >>> >>> Brian >>> Customer Support >>> Millennia Corporation >>> br...@legacyfamilytree.com >>> http://www.LegacyFamilyTree.com >>> >>>> On 25/01/2016 09:57, Jenny M Benson wrote: >>>>> On 25/01/2016 14:07, Barbara Ford wrote: >>>>> So, asking a simplistic basic question here, as I try to figure out >>>>> how this happened, and before I take my nervous self to the computer >>>>> this morning to try to "fix" this: Does it appear that I in effect >>>>> have two installations of Legacy on my computer (one that I access >>>>> through the Legacy icon, the one I THOUGHT I always used), and the >>>>> other that somehow showed up as a link on my desktop that I must have >>>>> used to access the program at least once, like three days ago when I >>>>> input my FIL information). Because if it's just two ways to access >>>>> the same program, why wouldn't it save all the data, no matter which >>>>> location I accessed the program from? >>>> >>>> >>>> You probably don't have two installations of Legacy, just two copies of >>>> your Family File. If you double-click on a Family File in Windows >>>> Explorer or on the Desktop Legacy will open and show that file. You >>>> could have several copies of the same Family File stored in different >>>> places and double-clicking any of them would open the program with that >>>> particular copy of the file showing. When you are working on the file, >>>> the data you enter will be automatically saved to that same file, >>>> wherever it is saved. >>>> >>>> You have used several different terms for what is stored on your >>>> desktop. What you are seeing could be a Family File, could be a folder >>>> containing a Family File (I don't think it is), or could be a shortcut >>>> to a Family File which is stored somewhere else on your computer. If it >>>> was a shortcut the icon would include a little curved arrow. >>>> >>>> It is most likely a copy of your Family File. A likely way it ended up >>>> on your desktop is that you maybe had some computer trouble at some time >>>> and someone (you or a helper) copied your family file to the desktop so >>>> it would be "safe" and not get removed while work was being done to fix >>>> your computer. >>>> >>>> Back a few years when you were regularly using Legacy, how did you open >>>> the program and your Family File? I expect you either opened the Legacy >>>> program and your Family File was loaded automatically, or you located >>>> the Family File and double-clicked on it. That's fine! But if at some >>>> time recently you opened the program by double-clicking on a Family File >>>> stored on your desktop, Legacy might have "remembered" that and opened >>>> the same file next time. That depends on how your options are set up, >>>> but many people have Legacy set up to automatically load the last Family >>>> File they worked on. >>>> >>>> I hope this clarifies the situation for you. >>> >>> >>> >>> >>> Legacy User Group guidelines: >>> >>> http://www.LegacyFamilyTree.com/Etiquette.asp >>> >>> Archived messages after Nov. 21 2009: >>> >>> http://www.mail-archive.com/legacyusergroup@legacyusers.com/ >>> >>> Archived messages from old mail server - before Nov. 21 2009: >>> >>> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ >>> >>> Online technical support: http://support.legacyfamilytree.com >>> >>> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and >>> on our blog (http://news.LegacyFamilyTree.com). >>> >>> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp >> >> >> >> >> Legacy User Group guidelines: >> >> http://www.LegacyFamilyTree.com/Etiquette.asp >> >> Archived messages after Nov. 21 2009: >> >> http://www.mail-archive.com/legacyusergroup@legacyusers.com/ >> >> Archived messages from old mail server - before Nov. 21 2009: >> >> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ >> >> Online technical support: http://support.legacyfamilytree.com >> >> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on >> our blog (http://news.LegacyFamilyTree.com). >> >> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp > > > > > Legacy User Group guidelines: > > http://www.LegacyFamilyTree.com/Etiquette.asp > > Archived messages after Nov. 21 2009: > > http://www.mail-archive.com/legacyusergroup@legacyusers.com/ > > Archived messages from old mail server - before Nov. 21 2009: > > http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ > > Online technical support: http://support.legacyfamilytree.com > > Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on > our blog (http://news.LegacyFamilyTree.com). > > To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp > Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://support.legacyfamilytree.com Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). 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