It is only fair that any blogs. advice, and other "official" Legacy posts
always be posted here, and not just to the FaceBook site!
Posting to both would be best, save duplication of Legacy staff effort when the
same problem or question that was posted on only one site is asked again on the
other. Customers benefit greatly from the questions others pose and the answers
given.
Legacy's great reputation for responding and preventing problems is not served
when it discriminates against one or the other group of its online users.
CE
To: legacyusergroup@legacyusers.com
From: resea...@hannigangenealogy.us
Date: Fri, 8 Apr 2016 12:17:21 -0400
Subject: Re: [LegacyUG] Is this still active?
Sherry,
While there is extra that
can be done on the FB discussion, can the support staff post
some of the more helpful tips that are discussed on FB here on
the ListServ? I have used the FB discussion before and been
rather dressed down by some of the 'other users' about my
comments. I will look at the FB discussions in my feed, but
rarely will I comment on anything directly again. I will
message people who post questions or comments that I think I
am able to assist with 'technical computer issues' that they
raise.
For example, Michelle just
posted a blog about exporting data from Legacy (7, 7.5 and 8)
to .csv to create a spreadsheet to track census report.
That information might be
helpful here for someone who 'lerks' on the ListServ and does
not want to post anything, given some of the 'Enough is Enough'
responses
to this and the RIP message threads.
John
On Friday 4 8 2016 8:54 AM,
Sherry/Support wrote:
Both groups are active. The Facebook group is just more active now.
Legacy staff is on both lists. Some people prefer Facebook, some
prefer email lists.
Technical questions can sometimes be answered on either list, but if
it's a complex problem, it's best to contact Support on the Problem
Support Form so we can spend some dedicated time with you.
Both lists were designed to be users-helping-users with how-to
questions and ideas on how everyone uses Legacy.
Sincerely,
Sherry
Technical Support
Legacy Family Tree
On Fri, Apr 8, 2016 at 4:08 AM, William Hoff <bh...@mchsi.com> wrote:
So then if one is not a Face Book user there is no reason to stay in
the Legacy User Group, correct? Any questions I have that are technical should
be directed to the Technical Staff directly, correct? As a relatively new user
what is the most convenient way to do the latter?
Regards,
Bill
Sent from my iPhone
On Apr 7, 2016, at 11:14 PM, Sherry/Support
<she...@legacyfamilytree.com> wrote:
There are two Facebook groups for Legacy - one is announcements at
https://www.facebook.com/LegacyFamilyTree, which Bobby may be thinking
of, and the other is the Legacy Users Group at
https://www.facebook.com/groups/372110202980118/
On the first group, users can't initiate posts but can respond to
them. On the Users group, anyone can initiate a moderated post.
Sincerely,
Sherry
Technical Support
Legacy Family Tree --
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