I am hoping that Legacy management will join this thread and give us a clue as to what is happening (or NOT happening) and why. Dave? Ken?, Geoff?
On Mon, Sep 17, 2018 at 7:28 PM Ian Macaulay <macau...@icmac.ca> wrote: > Ha Ha but you saw that the support crew were not listening. Although I > started this conversation immediately after I found that once again some > FAG numbers were wiped out, I found it interesting that others felt the > same way. I have reported my suggestions and complaints and been told > that they would get fixed. > But I am still waiting. > > Lets just say that there is more than one way to poke a bear. > > Ian > > On Mon, Sep 17, 2018 at 8:48 PM, bobstree2 <bobstr...@gmail.com> wrote: > >> Great support reply, Michelle! >> >> Is 20 people in two months with major things they don't like, out of tens >> of thousands users, a large pct of unhappy users? I don't think so. >> >> If users feel there is a better product they should get off this forum >> and switch products. >> >> Let those who are here continue working together to keep this as the best >> product. I am tired of these complainer s. Nothing forcing them to >> stay. >> >> If they wish to stay and complain, then they should complain to the >> support group, not the users. >> >> >> >> >> >> -------- Original message -------- >> From: mich...@legacyfamilytree.com >> Date: 9/17/18 4:01 PM (GMT-05:00) >> To: 'Legacy User Group' <legacyusergroup@legacyusers.com> >> Subject: Re: [LegacyUG] Programmers? >> >> Cindy, >> I am a little confused. You said you have been using Legacy for several >> years but you are having problems getting info on how to generate reports, >> publish etc. There have been no changes in how reports are generated (a few >> more options have been added to make the reports cooler). >> >> 1) On every screen in Legacy there is a Help button. If you click the >> Help button it will take you to the appropriate location in the Help File >> for that topic so that you don't have to search for what you are looking >> for. >> >> 2) Legacy 9 now includes the PDF version of the User's Guide. In >> previous versions this was a separate purchase. >> >> 3) We also have Knowledge Base articles that are searchable here >> http://support.legacyfamilytree.com >> >> 4) The Legacy videos (free) are here >> http://www.familytreewebinars.com/legacy_videos.php >> >> 5) You are a member of the mailing list and you can ask any questions here >> >> 6) If you are on Facebook there is a Legacy Users Group there that has >> over 18,000 members. You can join here >> https://www.facebook.com/groups/LegacyUserGroup/ >> >> Both of the Legacy Users Groups are monitored by some of the staff, beta >> testers, and translators. >> >> 7) Here is a collection of Legacy 101 articles >> >> http://news.legacyfamilytree.com/legacy_news/2018/05/compilation-of-legacy-101articles.html >> >> >> You can get most of your questions answered using these tools. If there >> is a question that you haven't been able to find the answer to you can >> email us at supp...@legacyfamilytree.com or if you have a suggestion >> for a new feature you would like to see, you can submit it here >> https://legacyfamilytree.com/Suggest.asp >> >> Michele Simmons Lewis, CG® >> Legacy Educator >> Legacy Family Tree/MyHeritage >> mich...@legacyfamilytree.com >> https://legacyfamilytree.com >> >> >> From: LegacyUserGroup <legacyusergroup-boun...@legacyusers.com> On >> Behalf Of Cindy Custer >> Sent: Monday, September 17, 2018 3:40 PM >> To: Legacy User Group <legacyusergroup@legacyusers.com> >> Subject: Re: [LegacyUG] Programmers? >> >> I have been using Legacy for several years and have over 1,000 names in >> my database. >> However, I also recently upgraded to Legacy 9 and have been having >> problems getting >> info on how to generate reports, publish, etc. >> >> If Legacy has been sold to someone else whose programmers are not going >> to be responsive >> I would consider moving to another platform or software if there is one >> as robust as Legacy. >> Any suggestions? >> >> >> >> >> --- >> This email has been checked for viruses by AVG. >> https://www.avg.com >> >> >> -- >> >> LegacyUserGroup mailing list >> LegacyUserGroup@legacyusers.com >> To manage your subscription and unsubscribe >> http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com >> Archives at: >> http://www.mail-archive.com/legacyusergroup@legacyusers.com/ >> >> -- >> >> LegacyUserGroup mailing list >> LegacyUserGroup@legacyusers.com >> To manage your subscription and unsubscribe >> http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com >> Archives at: >> http://www.mail-archive.com/legacyusergroup@legacyusers.com/ >> >> > > > -- > ICMac Sales: Hobby consultant (1986r.) > Office hours: 10:00 Am - 5:00 PM most days > Macaulay Genealogy > Family Matters > Ian Macaulay of Carp, Ontario > -- > > LegacyUserGroup mailing list > LegacyUserGroup@legacyusers.com > To manage your subscription and unsubscribe > http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com > Archives at: > http://www.mail-archive.com/legacyusergroup@legacyusers.com/ >
-- LegacyUserGroup mailing list LegacyUserGroup@legacyusers.com To manage your subscription and unsubscribe http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com Archives at: http://www.mail-archive.com/legacyusergroup@legacyusers.com/
