I had a similar problem with MyHeritage forgetting about their earlier subscription offer. After several attempts via email I finally called them by phone. The first individual I spoke to appeared to be a basic customer service agent who wanted me to renew at their full rates. After some discussion he transferred me to someone who appeared to be more senior and knew about the low lifetime subscriptions. The man confirmed my discounted rate and said he had included this in my record for use in future years. It took some persistence to get everything straight but did work out in the end. (We will see what happens when my next renewal is due.)
Regards, Dean Adams <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail&utm_term=icon> Virus-free. www.avast.com <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail&utm_term=link> <#DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2> On Wed, May 8, 2019 at 11:02 AM Ian Macaulay <macau...@icmac.ca> wrote: > I just found out the address. If you log in from a different machine you > get a notice and it contains their snail mail addy.. So I now have it and > it is now logged in my Address book. > > Ian > > -- > ICMac Sales: Hobby consultant (1986r.) > Office hours: 10:00 Am - 5:00 PM most days > Macaulay Genealogy > Family Matters > Ian Macaulay of Carp, Ontario > -- > > LegacyUserGroup mailing list > LegacyUserGroup@legacyusers.com > To manage your subscription and unsubscribe > http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com > Archives at: > http://www.mail-archive.com/legacyusergroup@legacyusers.com/ > -- Dean
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