These are offers from MY HERITAGE not us. We are just announcing them. Any issues need to be directed to their tech support (supp...@myheritage.com or give them a call). We honestly can’t help from our end.
On Thu, May 9, 2019 at 17:36 Howard Cady <howardc...@q.com> wrote: > Michele et al, Please refer to Legacy News archives for 9/8/2017 and > 9/14/2017 for the special offers mentioned by Goeff for MyHeritage > subscriptions. So far all I Have needed to renew is persistence on the > telephone with MyHeritage. LFT seems to have a short memory and has not > helped me on this renewal problem. > Howard Cady > > *From:* Michele Lewis > *Sent:* Thursday, May 9, 2019 5:19 AM > *To:* 'Legacy User Group' > *Subject:* Re: [LegacyUG] Please forget that previous post. > > > Normally I wouldn’t comment on anything MyHeritage but I will this time. > Legacy is a completely separate entity. MyHeritage’s sales and tech support > is totally separate from ours. There is no communication between the two. > We know absolutely nothing about their prices, sales, deals, etc. > Complaining to us doesn’t help your cause because we have no say so or > influence over what they do or they don’t do. Any complaints you have need > to go to them, not us. > > > > Michele Simmons Lewis, CG® > > Legacy Educator > > Legacy Family Tree/MyHeritage > > mich...@legacyfamilytree.com > > www.legacyfamilytree.com > > > > > > *From:* LegacyUserGroup <legacyusergroup-boun...@legacyusers.com> *On > Behalf Of *Gloria DeSousa > *Sent:* Thursday, May 9, 2019 7:10 AM > *To:* Legacy User Group <legacyusergroup@legacyusers.com> > *Subject:* Re: [LegacyUG] Please forget that previous post. > > > > I wouldn't count on MyHeritage sticking to their promise of a discounted > rate. I've had to make numerous phone calls all last year and then was > harassed with 4 unsolicited phone calls from the same very pushy sales rep > in MyHeritage last October until I stopped answering phone calls from > myheritage. He was trying to sell me some package deal of 5 years, and of > course, he was unaware of the discounted rate. I could go on with how my > account was reverted to the basic level once again earlier this year, but > my reason for posting is what has Legacy done about it? Does Legacy know > about this? > > > > Gloria > > > > On Wed, May 8, 2019 at 12:59 PM Hogrooter . <dgadam...@gmail.com> wrote: > > I had a similar problem with MyHeritage forgetting about their earlier > subscription offer. After several attempts via email I finally called them > by phone. The first individual I spoke to appeared to be a basic customer > service agent who wanted me to renew at their full rates. After some > discussion he transferred me to someone who appeared to be more senior and > knew about the low lifetime subscriptions. The man confirmed my discounted > rate and said he had included this in my record for use in future years. > It took some persistence to get everything straight but did work out in the > end. (We will see what happens when my next renewal is due.) > > > > Regards, > > > > Dean Adams > > > > [image: > https://ipmcdn.avast.com/images/icons/icon-envelope-tick-round-orange-animated-no-repeat-v1.gif] > <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail&utm_term=icon> > > Virus-free. www.avast.com > <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail&utm_term=link> > > > > On Wed, May 8, 2019 at 11:02 AM Ian Macaulay <macau...@icmac.ca> wrote: > > I just found out the address. If you log in from a different machine you > get a notice and it contains their snail mail addy.. So I now have it and > it is now logged in my Address book. > > > > Ian > > > > -- > > ICMac Sales: Hobby consultant (1986r.) > > Office hours: 10:00 Am - 5:00 PM most days > > Macaulay Genealogy > Family Matters > Ian Macaulay of Carp, Ontario > > -- > > LegacyUserGroup mailing list > LegacyUserGroup@legacyusers.com > To manage your subscription and unsubscribe > http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com > Archives at: > http://www.mail-archive.com/legacyusergroup@legacyusers.com/ > > > > -- > > Dean > > -- > > LegacyUserGroup mailing list > LegacyUserGroup@legacyusers.com > To manage your subscription and unsubscribe > http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com > Archives at: > http://www.mail-archive.com/legacyusergroup@legacyusers.com/ > > ------------------------------ > -- > > LegacyUserGroup mailing list > LegacyUserGroup@legacyusers.com > To manage your subscription and unsubscribe > http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com > Archives at: > http://www.mail-archive.com/legacyusergroup@legacyusers.com/ > > -- > > LegacyUserGroup mailing list > LegacyUserGroup@legacyusers.com > To manage your subscription and unsubscribe > http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com > Archives at: > http://www.mail-archive.com/legacyusergroup@legacyusers.com/ > -- Michele Simmons Lewis, CG® Legacy Educator Legacy Family Tree/MyHeritage mich...@legacyfamilytree.com https://legacyfamilytree.com
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