I am one of the lucky ones who has not had the problem, even though I do
have Hints turned on for MyHeritage, FamilySearch and FindMyPast.
My suggestions were based on messages to this list, the Facebook User
group, as well as some conversations on the Beta Test list where
solutions to the Hints problem were discussed.
I hope my suggestion has permanently fixed your issue with these error
messages.
Brian Kelly
On 23-May-19 11:11 a.m., Rita Lynn McKale wrote:
Brian,
My problem(s) seem to be fixed but I want to make sure.
When the hints window started popping up all the time I went to the
troubleshooting help and did what was in help............deleting and
reinstalling............and then I had TWO windows that popped up every time I
clicked on something (the hints window and do I want to allow Mellennia to make
changes on my computer). After unchecking Hints like you suggested, both of
those windows do not come up. Are both windows tied to Hints or do I have
another issue lurking in the background waiting to pop out?
Thank you all for your help
Rita
-----Original Message-----
From: LegacyUserGroup [mailto:legacyusergroup-boun...@legacyusers.com] On
Behalf Of Brian Kelly
Sent: Wednesday, May 22, 2019 4:02 PM
To: legacyusergroup@legacyusers.com
Subject: Re: [LegacyUG] Big Problem
Instead of removing the check box from the options screen in Options > Customize >
View (not General as you said in your message) > Section 8.13, click on the Select
Background Hints button and remove the check marks from all the hint sources
(MyHeritage.com, FamilySearch, FindMyPast.com and GenealogyBank).
Save that screen and you should see that the check box on Setting 8.13 is also
off.
Save your options and you should not get the hints and they should stay off
when you reopen Legacy.
PS the hints not working message problem has be tracked down to MyHeritage.com
hints. If you just turn off that hint source you should not get the problem
with Hints has stopped working but hints from the other sources will still
appear.
Brian Kelly
On 22-May-19 1:11 p.m., Evelyn .. wrote:
Hi Rita,
Open Legacy & get the error message box, I clicked the X in upper
right corner of message box, then immediately went to customize
options, and general, and removed the check mark from "show hints" and
then click 'save' at the bottom of the screen.
Some of my selections on customize options do not save, and the hints
is one of them, so I have to do this each time I open Legacy. I'm
hoping that this problem is fixed on the next update.
- Evelyn
On Wed, May 22, 2019 at 10:00 AM Rita Lynn McKale
<cagr...@comporium.net <mailto:cagr...@comporium.net>> wrote:
Please help. I was having a problem with the hints window popping
up saying it had stopped working. So I tried following the steps in
the troubleshooting section on the website and deleted the Legacy9
folder and tried to reinstall the program. Now things are much
worse. After the install I got the message that Legcy 9 has been
installed successful. But as the program opens I get another
message that says “Do you want to let Mellennia make changes to your
computer”, I click yes and the Hints has stopped working window pops
up again. Now anything I click on within Legacy both of those
messages pop up, each time I click on something.____
__ __
Please help, what do I do????____
__ __
Rita____
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