Renee, Is she sure it's frozen? The rg.dat is a really large file. Since she's on dial-up it could take some time to download.
She should probably select the "Download full setup" option to download from our website and install that rather than install from within Legacy or use the "Install from the Web" setup. That way she won't have to worry about a corrupted install. Thanks for using Legacy. Sherry Customer Support Millennia Corporation [EMAIL PROTECTED] http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Renee Zamora Sent: Monday, January 23, 2006 9:18 PM To: Legacy Mailing List Subject: [LegacyUG] Update freezes while downloading A friend of mine has a problem downloading the new updates. (Well actually it was the previous one before this current one.) When she clicks on the link it takes several tries to get the link to even open/start. Then when she is at 3% download it stops - it's at the C:\Legacy\RG.dat that it stops. I've sat and watched it in Windows Task Manager and it's always at this same point that it freezes and stops running. I have done everything I can think of even deleting the program all associated files with it and then reinstalling. I've disabled the firewalls and spyware and nothing seems to change this fact. Anyone know what's wrong and how to fix it? She has dialup service. Renee Zamora Legacy User Group guidelines can be found at: http://www.LegacyFamilyTree.com/Etiquette.asp To find past messages, please go to our searchable archives at: http://www.mail-archive.com/legacyusergroup%40mail.millenniacorp.com/ To unsubscribe please visit: http://www.legacyfamilytree.com/LegacyLists.asp
