>At 8:23 +1000 11/9/13, Tom Worthington quoted: >>Last night Scott Cass-Dunbar, Director, IT Advisory, KPMG, [who said]: >> ... the use of the Internet in place of physical delivery of >>services. This is not just for access in remote areas, but also in >>cities to replace face-to-face government services.
Roger replied on Wed, 11 Sep 2013 15:03:01 +1000 >That's been the dream of every government since the late 1990s. >It always founders on: >[1] diseconomies of scale and scope (i.e. it's superficially attractive, > but economies of scale and scope are quickly overwhelmed by the > complexities) >[2] incompatibilities among agencies >[3] different stages of the investment life-cycle in different agencies >[4] NIH syndrome, aka inter-agency rivalry >[5] fears of monolitic government breaking down the vitally important > silos which are all that protects data privacy from the State At 9:13 AM +1000 12/9/13, Tom Worthington wrote: > ... with the citizens now used to interacting with companies >and other organizations on-line, they are more likely to be receptive to >eGovernment. So the intensity of [5] may be (unjustifiably) decreased, although by how much, and with what further impacts, is hard to judge. But it doesn't address the major impediments, which are [1] to [4]. -- Roger Clarke http://www.rogerclarke.com/ Xamax Consultancy Pty Ltd 78 Sidaway St, Chapman ACT 2611 AUSTRALIA Tel: +61 2 6288 6916 http://about.me/roger.clarke mailto:roger.cla...@xamax.com.au http://www.xamax.com.au/ Visiting Professor in the Faculty of Law University of N.S.W. Visiting Professor in Computer Science Australian National University _______________________________________________ Link mailing list Link@mailman.anu.edu.au http://mailman.anu.edu.au/mailman/listinfo/link