Linkers, You may remember that I wrote to Senator Fiona Nash last month about the NBN fiasco as David shared re the people in Tasmania. (original message below for reference)
I got a reply today -- from someone in the Dept of Communications and the Arts, via a no-reply delivery system, with a non-copyable PDF attached. Since I don't think Link allows attachments, I decided to create a blog post so I could share this letter (you can download the PDF linked to within my post). It makes for interesting reading. http://janwhitaker.com/a-minister-replies-re-nbn-sort-of/ Jan >Date: Mon, 15 Feb 2016 12:26:15 +1100 >To: senator.n...@aph.gov.au >From: JanW <jw...@internode.on.net> >Subject: Re: [LINK] The wonders of NBN >Bcc: David Boxall <lin...@boxall.name> > >Dear Minister Nash > >Here is something you can possibly attend to or push someone in your new area >of responsibility to attend to. This sounds like a right stuff-up. >You're stuck with a dud system. Perhaps you can influence some improvements. > >Sincerely, >Jan Whitaker >Berwick Victoria > > > > >><https://www.facebook.com/groups/BIRRR/permalink/470454783163214/> >>> Today is day 21 with a failed NBN connection for us. We live in Port >>> Huon, Tasmania, in the beautiful rural Huon Valley. >>> >>> We have had one occasion where an NBN technician has turned up, the >>> day before a scheduled appointment because the technician was in the >>> street doing another job. We were not at home. >>> >>> Since then there have now been four scheduled appointments to which no >>> NBN technician has shown up. Excuses, via the ISP from NBN have >>> included - 'We didn't have all the correct information" which is >>> incorrect. "They weren't home, so we left a card in the post box" >>> which has never happened. "We went to the wrong address" which is >>> unverifiable, oh and my favorite "We don't often go down there." Which >>> is clearly correct. I await with interest the excuse for the no show >>> on Friday, appointment 4, perhaps " The dog ate my Purchase >>> Order/IPhone/Car Keys?" >>> >>> We are struggling to cope with one iPad with Telstra 3G for which we >>> will likely need to take out a mortgage. >>> >>> My business is seriously affected. >>> >>> No one appears to have control over the activities of the NBN, and I >>> am grateful for the efforts of my ISP. it appears to be ineffective >>> however. >>> >>> I am at a loss as to how to move forward. Direct contact with the NBN >>> results in "There's nothing we can do" there is no mechanism for >>> members of the public to address this kind of appalling service. There >>> is no accountability. >>> >>> All we need is for the NBN box in our house to be fixed. >>> >>> please does anyone have any strategies, ideas or ways to move this >>> forward? >> >>Our government clearly wants to screw up our telecommunications. >I write books. http://janwhitaker.com/?page_id=8 > >Melbourne, Victoria, Australia >jw...@janwhitaker.com >Twitter: <https://twitter.com/JL_Whitaker>JL_Whitaker >Blog: www.janwhitaker.com > >Sooner or later, I hate to break it to you, you're gonna die, so how do you >fill in the space between here and there? It's yours. Seize your space. >~Margaret Atwood, writer > >_ __________________ _ I write books. http://janwhitaker.com/?page_id=8 Melbourne, Victoria, Australia jw...@janwhitaker.com Twitter: <https://twitter.com/JL_Whitaker>JL_Whitaker Blog: www.janwhitaker.com Sooner or later, I hate to break it to you, you're gonna die, so how do you fill in the space between here and there? It's yours. Seize your space. ~Margaret Atwood, writer _ __________________ _ _______________________________________________ Link mailing list Link@mailman.anu.edu.au http://mailman.anu.edu.au/mailman/listinfo/link
