Jan - did the original complainant ring the 1800 number and talk to to the NBN help desk, maybe even open a ticket? They're usually fairly responsive, especially when it concerns a fault in an existing service, rather than an installation query.
There's also the TIO, which the original ISP should have alerted them to, who will kick the ISP and NBN's butts until its fixed. Paul. On 29/03/2016 9:47 AM, JanW wrote: > Linkers, > You may remember that I wrote to Senator Fiona Nash last month about the NBN > fiasco as David shared re the people in Tasmania. (original message below for > reference) > > I got a reply today -- from someone in the Dept of Communications and the > Arts, via a no-reply delivery system, with a non-copyable PDF attached. Since > I don't think Link allows attachments, I decided to create a blog post so I > could share this letter (you can download the PDF linked to within my post). > It makes for interesting reading. > > http://janwhitaker.com/a-minister-replies-re-nbn-sort-of/ > > Jan > > >> Date: Mon, 15 Feb 2016 12:26:15 +1100 >> To: senator.n...@aph.gov.au >> From: JanW <jw...@internode.on.net> >> Subject: Re: [LINK] The wonders of NBN >> Bcc: David Boxall <lin...@boxall.name> >> >> Dear Minister Nash >> >> Here is something you can possibly attend to or push someone in your new >> area of responsibility to attend to. This sounds like a right stuff-up. >> You're stuck with a dud system. Perhaps you can influence some improvements. >> >> Sincerely, >> Jan Whitaker >> Berwick Victoria >> >> >> >> >>> <https://www.facebook.com/groups/BIRRR/permalink/470454783163214/> >>>> Today is day 21 with a failed NBN connection for us. We live in Port >>>> Huon, Tasmania, in the beautiful rural Huon Valley. >>>> >>>> We have had one occasion where an NBN technician has turned up, the >>>> day before a scheduled appointment because the technician was in the >>>> street doing another job. We were not at home. >>>> >>>> Since then there have now been four scheduled appointments to which no >>>> NBN technician has shown up. Excuses, via the ISP from NBN have >>>> included - 'We didn't have all the correct information" which is >>>> incorrect. "They weren't home, so we left a card in the post box" >>>> which has never happened. "We went to the wrong address" which is >>>> unverifiable, oh and my favorite "We don't often go down there." Which >>>> is clearly correct. I await with interest the excuse for the no show >>>> on Friday, appointment 4, perhaps " The dog ate my Purchase >>>> Order/IPhone/Car Keys?" >>>> >>>> We are struggling to cope with one iPad with Telstra 3G for which we >>>> will likely need to take out a mortgage. >>>> >>>> My business is seriously affected. >>>> >>>> No one appears to have control over the activities of the NBN, and I >>>> am grateful for the efforts of my ISP. it appears to be ineffective >>>> however. >>>> >>>> I am at a loss as to how to move forward. Direct contact with the NBN >>>> results in "There's nothing we can do" there is no mechanism for >>>> members of the public to address this kind of appalling service. There >>>> is no accountability. >>>> >>>> All we need is for the NBN box in our house to be fixed. >>>> >>>> please does anyone have any strategies, ideas or ways to move this >>>> forward? >>> Our government clearly wants to screw up our telecommunications. >> I write books. http://janwhitaker.com/?page_id=8 >> >> Melbourne, Victoria, Australia >> jw...@janwhitaker.com >> Twitter: <https://twitter.com/JL_Whitaker>JL_Whitaker >> Blog: www.janwhitaker.com >> >> Sooner or later, I hate to break it to you, you're gonna die, so how do you >> fill in the space between here and there? It's yours. Seize your space. >> ~Margaret Atwood, writer >> >> _ __________________ _ > I write books. http://janwhitaker.com/?page_id=8 > > Melbourne, Victoria, Australia > jw...@janwhitaker.com > Twitter: <https://twitter.com/JL_Whitaker>JL_Whitaker > Blog: www.janwhitaker.com > > Sooner or later, I hate to break it to you, you're gonna die, so how do you > fill in the space between here and there? It's yours. Seize your space. > ~Margaret Atwood, writer > > _ __________________ _ > _______________________________________________ > Link mailing list > Link@mailman.anu.edu.au > http://mailman.anu.edu.au/mailman/listinfo/link _______________________________________________ Link mailing list Link@mailman.anu.edu.au http://mailman.anu.edu.au/mailman/listinfo/link