I would say, give them with כפית בפה what to do. Put a capture filter
with source && dest, run ping and wireshark. Either they are dumb or
don't want to do anything.

On Sun, Mar 23, 2008 at 4:44 PM, Hetz Ben Hamo <[EMAIL PROTECTED]> wrote:
> The Unix team in Netvision (I think it's called "Mahleket ha-system").
>  I don't have their phone or email unfortunately.
>
>  Hetz
>
>
>
>  On Sun, Mar 23, 2008 at 4:16 PM, Jonathan Ben Avraham <[EMAIL PROTECTED]> 
> wrote:
>  > Hi fellow list members,
>  >  A client of mine recently moved from H-DSL to "timsoret" (fractional E1)
>  >  with Netvision in Jerusalem. The client retained the same IP addresses.
>  >  Following the move we noticed that a large fraction of the SYN packets
>  >  from remote addresses do not get through to the external interface of the
>  >  router, *from some IP addresses*. From other IP addresses the SYN packets
>  >  always get through. To make matters worse, ping packets always get through
>  >  from anywhere regardless of their size.
>  >
>  >  I demonstrated the problem to a Netvision support engineer who was able to
>  >  reproduce the problem on his own but is not able to say if the packets
>  >  leave the Netvision router or just never get even that far. Nevertheless,
>  >  Netvision denies that there is a problem and claims that they have no way
>  >  of sniffing a packet from a particular address though their routing cloud.
>  >
>  >  What should we do next?
>  >
>  >   - yba
>  >
>  >  --
>  >   EE 77 7F 30 4A 64 2E C5  83 5F E7 49 A6 82 29 BA    ~. .~   Tk Open 
> Systems
>  >  
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>  >
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>  --
>  Skepticism is the lazy person's default position.
>  my blog (hebrew): http://benhamo.org
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