My first advice is to lie about the OS. Sadly that's the case. Or tell them you have another pc with windows and you have the same problem. 2nd advice, tell them that you checked at a neigbour and everything is ok. See their reaction on that. 3. Business account, threaten them. You lose money. Assertive, that's the name of the game.
For the technical problems, try the following things: 1. reduce mtu to 1400-1450. That's what I was adviced from an expert. 2. When you ping change the size of the packet gradually. the default for ping on linux is 64 bytes. Try to increase it. I bet you will have more packet loss as you increase. 3. Install the program mtr and see exactly where the packet loss occurs. http://www.bitwizard.nl/mtr/ Once you pinpoint where the problem is, you can go to complain. Not sure it will help. I have the same saga with hot. ;-( Hot are even worse, because they don't want to admit. If they say configure the router, ask them what parameters you should reconfigure. If they don't know, ask a superior person. The packet loss is outside the country or in Israel? On Mon, Jun 30, 2008 at 11:16 PM, Meir Michanie <[EMAIL PROTECTED]> wrote: > Hi list, > for a month already I am experiencing some connectivity issues with > Netvision. I have a static IP, a router and a bunch of workstations and vms > behind it. > flood pinging my internal netwrok gives me good speed and no packet losts. > When trying to ping netvision or any outside domain I get 60% packet > losts. > I called them and they started asking ping this, ping that and when I told > them that I was getting the packet losts as befor they started fudding me > with: > reconfig your router. > install windows. > call bezeq ( i have adsl) > I called bezeq and I got the same sh... , ping this and that. and the same > solutions: > install windows, we do not support linux.... > I suspect that its all bull...t as this configuration worked for years. > Anyhow, I would like to know your opinion. ( and yes I am posting this from > the same network) > > 1. How can I get real support ( I have a business account with netvision > and > so far I feel is not any advantage) > 2. what are the nameservers I should use as forwarders. > 3. How can I troubleshoot the issue > 4. what other options do you see. > > Thanks, > Meir. > > To unsubscribe, send mail to [EMAIL PROTECTED] with > the word "unsubscribe" in the message body, e.g., run the command > echo unsubscribe | mail [EMAIL PROTECTED] > >
