On Sat, Jan 29, 2011 at 13:33, Dotan Cohen <dotanco...@gmail.com> wrote: > Several times I have been caught in the situation in which the > Infrastructure (Hot in this particular case) and the ISP (012 in this > particular case) blame each other for the customer not having internet > access. I need to understand this. > > After two weeks of my mother-in-law not having internet access, during > which 012 blamed Hot and Hot blamed 012, I get there to take care of > the issue. At Hot they tell me that since the modem lights are fine (4 > lit, one flashing) the problem must be with 012. At 012 they tell me > that because she connects without a Dialer (as all Linux customers do) > they cannot trace the problem any further than a superficial check > which checks out OK. 012 "sees" the modem, so they say the problem > must be with Hot. > > Apparently, the ability to trace problems is the reason that Windows > users must use a Dialer. Furthermore, at 012 they inform me that it is > Hot, not 012, that is providing the internet outside because there is > no dialer. They say that they gave Hot "permission" to connect me > directly to the internet this way. So if Hot can provide connections > out, then why do we need ISPs at all? I notice that no other nation in > Europe has this Infrastructure/ISP dichotomy. > > Furthermore, the next time that there is a problem how can I check if > the issue is with the infrastructure or with the ISP?
1. I used both Bezeq and Hot and I prefer Bezeq. Hot's service is really terrible. I'm currently connected with Bezeq and Bezeq International, and I use Gmail + Google Apps as my email provider (not Bezeq International). 2. The law in Israel forbids Bezeq and Hot from connecting people to the Internet without using ISP, since they are both monopolies. You need to have two companies - either Bezeq or Hot + an ISP. But you can make a deal with an ISP to pay for Bezeq or Hot - that's what I am doing with Bezeq International. 3. I'm using Windows with a dialer to connect to the Internet. If you use a router you can configure the router to dial up for you. I really don't know how you can connect without a dialer. 4. When you use a dialer, if you can't connect you get an error message. Tech support people can understand this error message to see where is the problem. You also have lights in your modem, they are also used to track problems. You can contact either your ISP tech support or your infrastructure - I usually call ISP first. 5. I know Bezeq had once options to connect with an ISP without opening an account - you pay per minute but it's very expensive and I don't recommend doing it. Even then when I had technical problems and called Bezeq, they told me to call the tech support of my ISP. 6. Maybe Hevrat Hashmal will start competing with Bezeq and Hot, then we will have 3 companies which means more competition - prices will go down and speed & service will improve. 7. An ideal state will be that a company will not need permission from the government (ministry of communications) to connect people to the Internet (or to phone & fax). Then we can have hundreds of companies with competition - prices will go down and speed & service will improve a lot. But if you live far away from the center you will have less options. Still I think this is the best solution. Anyone wants to change the law?... 8. Next time don't wait two weeks. Switch to Bezeq. 9. By the way, by giving Hot "permission" to connect you to the Internet, I think you must have an account with an ISP, pay the ISP and you are using the ISP - but directly without a dialer. If you check your IP address you will probably see that you are connected via ISP (012.net). Good luck! Uri Even-Chen Mobile Phone: +972-50-9007559 E-mail: u...@speedy.net Website: http://www.speedy.net/ _______________________________________________ Linux-il mailing list Linux-il@cs.huji.ac.il http://mailman.cs.huji.ac.il/mailman/listinfo/linux-il